{"openapi":"3.1.0","info":{"title":"Apizie","version":"2.0.0","description":"One API key, one envelope, many public data sources."},"servers":[{"url":"https://www.apizie.tech"}],"security":[{"ApiKeyAuth":[]}],"paths":{"/v1/cloud:aliyun-ccc/abort-campaign":{"post":{"operationId":"cloud_aliyun_ccc_abort_campaign","summary":"Invoke AbortCampaign to stop the predictive outbound calling Activity corresponding to the specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"CampaignId":{"type":"string","description":"Predictive outbound calling Activity ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/accept-chat":{"post":{"operationId":"cloud_aliyun_ccc_accept_chat","summary":"Call this operation to accept a chat","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"JobId":{"type":"string","description":"The job ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-blacklist-call-tagging":{"post":{"operationId":"cloud_aliyun_ccc_add_blacklist_call_tagging","summary":"Adds a blacklist tag to a specified phone number. You can use this feature with your Interactive Voice…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the Cloud Contact Center instance"},"Number":{"type":"string","description":"The phone number"},"JobId":{"type":"string","description":"The call ID. If the phone number is encrypted and contains asterisks (*), specify the JobId. This parameter is not required for…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-cases":{"post":{"operationId":"cloud_aliyun_ccc_add_cases","summary":"Invoke AddCases to add an outbound call list to a predictive dialing activity identified by a specified ID…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The predictive outbound call activity ID"},"CaseList":{"type":"string","description":"The list of outbound call cases (JSON-encoded)"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-feedback":{"post":{"operationId":"cloud_aliyun_ccc_add_feedback","summary":"Submits feedback and ratings for AI features","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TaskId":{"type":"string","description":"The AI task ID"},"TaskName":{"type":"string","description":"The task type. 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Valid values: thumbsDown: thumbs down. thumbsUp: thumbs up"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-numbers-to-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_add_numbers_to_skill_group","summary":"Adds one or more phone numbers to a skill group by calling AddNumbersToSkillGroup","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"SkillGroupId":{"type":"string","description":"The skill group ID"},"NumberList":{"type":"string","description":"The list of phone numbers. Ensure that the phone numbers already exist in the current instance"},"InstNumberGroupIdList":{"type":"string","description":"The list of phone number group IDs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-personal-numbers-to-user":{"post":{"operationId":"cloud_aliyun_ccc_add_personal_numbers_to_user","summary":"You can invoke AddPersonalNumbersToUser to add one or more personal outbound numbers to a specified agent…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","NumberList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"NumberList":{"type":"string","description":"List of numbers to be added. The numbers must be attachable to the agent corresponding to UserId. If you are unsure which numbers the…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-phone-number-to-skill-groups":{"post":{"operationId":"cloud_aliyun_ccc_add_phone_number_to_skill_groups","summary":"You can invoke AddPhoneNumberToSkillGroups to associate a phone number with one or more skill groups under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number","SkillGroupIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Number":{"type":"string","description":"Phone number"},"SkillGroupIdList":{"type":"string","description":"List of skill group IDs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-phone-numbers":{"post":{"operationId":"cloud_aliyun_ccc_add_phone_numbers","summary":"You can invoke AddPhoneNumbers to add one or more phone numbers to a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Usage"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"ContactFlowId":{"type":"string","description":"ID of the IVR contact flow to attach. This parameter is valid only when the number usage includes inbound calls. It is optional and…"},"Usage":{"type":"string","description":"Usage of the phone number. Note: If the provided number is a 400 number, the usage must be set to Inbound"},"NumberList":{"type":"string","description":"List of phone numbers to add"},"NumberGroupId":{"type":"string","description":"Number group ID. You can view number grouping information in the Cloud Contact Center console. This parameter is optional and defaults to…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-schema-property":{"post":{"operationId":"cloud_aliyun_ccc_add_schema_property","summary":"Adds a property to the schema of a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"Property":{"type":"string","description":"The property (JSON-encoded)"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-skill-groups-to-user":{"post":{"operationId":"cloud_aliyun_ccc_add_skill_groups_to_user","summary":"You can invoke AddSkillGroupsToUser to add one or more skill groups to a specified agent under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","SkillLevelList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"SkillLevelList":{"type":"string","description":"A JSON-formatted string representing an array of skill levels for skill groups. Each array element is an object containing two fields:…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-ticket-task":{"post":{"operationId":"cloud_aliyun_ccc_add_ticket_task","summary":"Use AddTicketTask to add a signature and assign an assignee","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["TicketId","TaskId","Assignee","Comment","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TicketId":{"type":"string","description":"The ticket ID"},"TaskId":{"type":"string","description":"The ticket flow node ID"},"Assignee":{"type":"string","description":"The assignee for the signature"},"Comment":{"type":"string","description":"Comments"},"InstanceId":{"type":"string","description":"The instance ID"},"Position":{"type":"string","description":"The position to add the signature. Before: Before the current handler. After: After the current handler"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/add-users-to-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_add_users_to_skill_group","summary":"You can invoke AddUsersToSkillGroup to add one or more agents to the same skill group","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId","UserSkillLevelList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"UserSkillLevelList":{"type":"string","description":"A list of agent skill levels in the skill group, formatted as a JSON array string. Each array element is an object containing two fields:…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/analyze-conversation":{"post":{"operationId":"cloud_aliyun_ccc_analyze_conversation","summary":"Analyze the specified text-based conversation content and extract summary-related information, such as the…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Cloud Contact Center instance ID"},"ContactId":{"type":"string","description":"Call ID"},"TaskListJson":{"type":"string","description":"List of Task Types for analysis. Valid values include: title: title summary: summary keywords: keywords fields: fields Currently, only…"},"FieldListJson":{"type":"string","description":"When the TaskListJson parameter is set to \"fields\", this parameter specifies the field content to fetch"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/answer-call":{"post":{"operationId":"cloud_aliyun_ccc_answer_call","summary":"You can invoke AnswerCall to answer the call associated with a specified call ID under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID"},"DeviceId":{"type":"string","description":"The device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"The call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/append-cases":{"post":{"operationId":"cloud_aliyun_ccc_append_cases","summary":"Appends outbound call cases to a specified predictive outbound campaign under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The ID of the predictive outbound campaign"},"body":{"type":"string","description":"The list of outbound call cases in the request body (JSON-encoded)"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/barge-in-call":{"post":{"operationId":"cloud_aliyun_ccc_barge_in_call","summary":"You can invoke BargeInCall to forcibly insert into an ongoing call associated with a specified call ID under…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","BargedUserId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID initiating the force insert"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled in with any value"},"JobId":{"type":"string","description":"Call ID"},"BargedUserId":{"type":"string","description":"Agent ID whose call was barged in on"},"TimeoutSeconds":{"type":"integer","description":"Timeout for force insert, in seconds. If the force insert operation does not succeed within the specified time, it is canceled. Normally,…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/blind-transfer":{"post":{"operationId":"cloud_aliyun_ccc_blind_transfer","summary":"Directly transfer a call to another agent, a skill group queue, or an external number. Direct transfer is…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Transferee","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID that initiates a direct transfer"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"Transferor":{"type":"string","description":"The transfer initiator. When the scenario involves directly transferring to an external number, the number specified by this parameter is…"},"Transferee":{"type":"string","description":"The transfer recipient, which can be either an agent ID or a skill group ID"},"TimeoutSeconds":{"type":"integer","description":"Timeout duration for the direct transfer, in seconds. If the transferee does not answer within the specified time, the call is…"},"JobId":{"type":"string","description":"The call ID"},"CallPriority":{"type":"integer","description":"The queue priority when transferring to a skill group. Valid values are 0–9, where 0 is the highest priority and 9 is the lowest"},"StrategyName":{"type":"string","description":"The policy name for agent assignment when transferring to a skill group queue"},"StrategyParams":{"type":"string","description":"The parameters for the agent assignment policy when transferring to a skill group queue"},"TransfereeType":{"type":"string","description":"Destination type for the transfer. Valid values are AGENT, SKILL_GROUP, IVR, and EXTERNAL_NUMBER. If this parameter is not specified, the…"},"ContactFlowVariables":{"type":"string","description":"Variables passed to the contact flow. This field is optional. The variables configured here can be retrieved and used in the IVR flow. The…"},"RoutingType":{"type":"string","description":"The call routing type. Valid values are Automatic or Manual. If this parameter is empty, the system defaults to Automatic routing, which…"},"Tags":{"type":"string","description":"Ingest endpoint data, primarily used for extension purposes. Regular users do not need to concern themselves with this field"},"QueuingTimeoutSeconds":{"type":"integer","description":"The queuing timeout duration in seconds when the transfer target is a skill group queue"},"QueuingOverflowThreshold":{"type":"integer","description":"The queuing overflow threshold when the transfer target is a skill group queue. The default value is 0, which means no overflow occurs"},"SkillGroupId":{"type":"string","description":"Skill group ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/cancel-attended-transfer":{"post":{"operationId":"cloud_aliyun_ccc_cancel_attended_transfer","summary":"You can invoke the CancelAttendedTransfer API to cancel an attended transfer. You can call this API at any…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID"},"DeviceId":{"type":"string","description":"The Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"The call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/change-visibility":{"post":{"operationId":"cloud_aliyun_ccc_change_visibility","summary":"Changes an agent's status to invisible. This is equivalent to the outbound-only mode","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the Cloud Connect Center instance"},"UserId":{"type":"string","description":"The ID of the agent"},"Invisible":{"type":"string","description":"Specifies whether to set the agent's status to invisible"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/change-work-mode":{"post":{"operationId":"cloud_aliyun_ccc_change_work_mode","summary":"You can invoke ChangeWorkMode to change the agent's work mode","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","WorkMode"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, the agent mapped to the current Resource Access Management (RAM) user is used by default"},"DeviceId":{"type":"string","description":"Device ID, which is the identity ID of a browser-based Web Real-Time Communication (WebRTC) softphone or a physical phone device. Only one…"},"WorkMode":{"type":"string","description":"Work mode"},"SignedSkillGroupIdList":{"type":"string","description":"List of skill groups to sign in to. When changing the work mode to off-site mode, you can use this parameter to specify the list of skill…"},"Mobile":{"type":"string","description":"The agent's personal phone number, which is used in off-site mode. The agent can use this number to answer calls in off-site mode"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/check-business-hours":{"post":{"operationId":"cloud_aliyun_ccc_check_business_hours","summary":"Checks whether the current time is a working hour, considering holidays and special workdays","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"Time":{"type":"integer","description":"The 13-digit timestamp. If this parameter is not specified, the current time is used by default"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/claim-call":{"post":{"operationId":"cloud_aliyun_ccc_claim_call","summary":"Call the `ClaimCall` API to assign a call to an agent","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the instance"},"UserId":{"type":"string","description":"The ID of the agent claiming the call"},"JobId":{"type":"string","description":"The ID of the call"},"SkillGroupId":{"type":"string","description":"The ID of the skill group that the call is assigned to"},"CandidateUserListJson":{"type":"string","description":"A JSON string that lists the agents and their corresponding skill groups eligible to claim the call"},"Tags":{"type":"string","description":"A unique business identifier for scheduling purposes. Subsequent event notifications include this identifier"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/claim-chat":{"post":{"operationId":"cloud_aliyun_ccc_claim_chat","summary":"You can call ClaimChat to claim the chat for a specified Job ID in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Filter by skill group ID"},"JobId":{"type":"string","description":"The ID of the call"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/coach-call":{"post":{"operationId":"cloud_aliyun_ccc_coach_call","summary":"You can invoke CoachCall to coach a specified agent in a specified call (identified by a call ID) under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","CoachedUserId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID initiating the coaching"},"DeviceId":{"type":"string","description":"Device ID. This field is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"Call ID"},"CoachedUserId":{"type":"string","description":"Agent ID being coached"},"TimeoutSeconds":{"type":"integer","description":"Coaching timeout. If the coaching session is not established within the specified time, the coaching operation is canceled. This field is…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/commit-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_commit_contact_flow","summary":"Commits a contact flow","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactFlowId","Definition","Description","DraftId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"ContactFlowId":{"type":"string","description":"The contact flow ID"},"Definition":{"type":"string","description":"The definition of the Interactive Voice Response (IVR)"},"Description":{"type":"string","description":"The version description"},"DraftId":{"type":"string","description":"The draft ID. This is the ID of the draft version that corresponds to the current contact flow"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/complete-attended-transfer":{"post":{"operationId":"cloud_aliyun_ccc_complete_attended_transfer","summary":"You can invoke CompleteAttendedTransfer to complete a consultative transfer","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID initiating the consultation transfer"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"Call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-audio-file":{"post":{"operationId":"cloud_aliyun_ccc_create_audio_file","summary":"You can invoke CreateAudioFile to create an audio resource under a specified instance. The created audio…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Name","AudioFileName","OssFileKey"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Name":{"type":"string","description":"Display name of the audio, containing 1 to 32 characters"},"AudioFileName":{"type":"string","description":"Audio file name, containing 1 to 32 characters"},"OssFileKey":{"type":"string","description":"Key of the OSS file, returned by the GetAudioFileUploadParameters API"},"Usage":{"type":"string","description":"Usage of the audio file. The default value is General (used in scenarios such as IVR). Other optional values include HoldMusic (hold music…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-call-summary":{"post":{"operationId":"cloud_aliyun_ccc_create_call_summary","summary":"Use the CreateCallSummary operation to create a call summary","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"CustomerId":{"type":"string","description":"Customer ID"},"Context":{"type":"string","description":"Summary information"},"ContactId":{"type":"string","description":"The ID of the session"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-call-tags":{"post":{"operationId":"cloud_aliyun_ccc_create_call_tags","summary":"You can invoke CreateCallTags to create multiple call tags under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CallTagNameList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CallTagNameList":{"type":"string","description":"A JSON-formatted string representing an array of call tag names. Each array element is a call tag name to be created. The length of each…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-campaign":{"post":{"operationId":"cloud_aliyun_ccc_create_campaign","summary":"Creates a predictive dialing campaign under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","QueueId","Name","ContactFlowId","StartTime","EndTime","CallableTime","StrategyType","StrategyParameters","MaxAttemptCount","MinAttemptInterval"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CaseList":{"type":"string","description":"The list of contacts for the predictive dialing campaign. This parameter cannot be used together with CaseFileKey, which is used for…"},"QueueId":{"type":"string","description":"The ID of the skill group associated with the predictive dialing campaign"},"Name":{"type":"string","description":"The name of the predictive dialing campaign"},"CaseFileKey":{"type":"string","description":"The key of the Object Storage Service (OSS) object that stores the contact file for the predictive dialing campaign. You can obtain the…"},"ContactFlowId":{"type":"string","description":"The ID of the contact flow associated with the predictive dialing campaign"},"StartTime":{"type":"string","description":"The start time of the predictive dialing campaign. The value is a UNIX timestamp in milliseconds"},"EndTime":{"type":"string","description":"The end time of the predictive dialing campaign. The value is a UNIX timestamp in milliseconds"},"CallableTime":{"type":"string","description":"The callable time period for the predictive dialing campaign. The value is a JSON object that contains two properties: beginTime and…"},"StrategyType":{"type":"string","enum":["SP","PID","PACING","ASAP","CUSTOMIZED"],"description":"The strategy mode of the predictive dialing campaign"},"StrategyParameters":{"type":"string","description":"The strategy parameters of the predictive dialing campaign. Example for the PID strategy:…"},"MaxAttemptCount":{"type":"integer","description":"The maximum number of call attempts for the predictive dialing campaign. This parameter specifies the maximum number of times a failed…"},"MinAttemptInterval":{"type":"integer","description":"The minimum retry interval for the predictive dialing campaign. This parameter specifies the minimum interval between retry attempts for…"},"Simulation":{"type":"string","description":"Specifies whether the campaign is a simulated campaign for testing purposes. Regular customers do not need to pay attention to this…"},"SimulationParameters":{"type":"string","description":"The simulation parameters for testing purposes. Regular customers do not need to pay attention to this parameter"},"ExecutingUntilTimeout":{"type":"string","description":"Specifies whether to keep the campaign in the executing state until it expires. Default value: false. If this parameter is set to false,…"},"FlashSmsParameters":{"type":"string","description":"The flash message parameters"},"NumberList":{"type":"string","description":"The list of caller numbers (JSON-encoded)"},"InstGroupId":{"type":"string","description":"The ID of the number group"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-chat-media-url":{"post":{"operationId":"cloud_aliyun_ccc_create_chat_media_url","summary":"Retrieves the upload URL for chat message media files","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["MimeType","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"MimeType":{"type":"string","description":"media id"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The Cloud Call Center instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_create_contact_flow","summary":"Creates an IVR flow","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Name","Definition","Description","Type"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Name":{"type":"string","description":"Contact flow name"},"Definition":{"type":"string","description":"IVR content"},"Description":{"type":"string","description":"Version description"},"Type":{"type":"string","description":"Flow type. Main flow: MAIN_FLOW Child flow: SUB_FLOW Survey flow: SURVEY_FLOW"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-instance":{"post":{"operationId":"cloud_aliyun_ccc_create_instance","summary":"Invoke CreateInstance to create a Cloud Contact Center instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["Name","DomainName","AdminRamIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"Name":{"type":"string","description":"Instance name. The length must be between 4 and 32 characters"},"Description":{"type":"string","description":"Description of the instance. The length must not exceed 256 characters"},"DomainName":{"type":"string","description":"Second-level domain name of the Cloud Contact Center instance, which serves as the instance ID and is globally unique. It must be 4 to 48…"},"NumberList":{"type":"string","description":"List of phone numbers for the Cloud Contact Center instance to be created. The current account must have usage rights to these numbers,…"},"AdminRamIdList":{"type":"string","description":"List of RAM IDs to be assigned as administrators of this Cloud Contact Center instance. After successful creation, the RAM IDs in this…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-schema":{"post":{"operationId":"cloud_aliyun_ccc_create_schema","summary":"Creates a schema in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"Id":{"type":"string","description":"schema id"},"Description":{"type":"string","description":"The description"},"Properties":{"type":"string","description":"The list of properties (JSON-encoded)"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_create_skill_group","summary":"You can call CreateSkillGroup to create a skill group under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Name","DisplayName"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Name":{"type":"string","description":"The skill group name. It must be 1 to 64 characters in length, can contain digits, letters, underscores (_), and hyphens (-), and must…"},"DisplayName":{"type":"string","description":"Display name of the skill group. It must be 1 to 64 characters in length"},"Description":{"type":"string","description":"Description of the skill group. This parameter is optional. If not specified, it defaults to empty"},"MediaType":{"type":"string","description":"Media type. The default value is AUDIO. Other valid values include CHAT and VIDEO"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-ticket":{"post":{"operationId":"cloud_aliyun_ccc_create_ticket","summary":"Use CreateTicket to create a ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"TemplateId":{"type":"string","description":"Ticket template ID"},"CustomerId":{"type":"string","description":"Customer ID, the customer ID in Cloud Contact Center customer profiles"},"Title":{"type":"string","description":"Ticket title"},"Source":{"type":"string","description":"Ticket source"},"ContactId":{"type":"string","description":"The ID of the call"},"Context":{"type":"string","description":"Ticket field information"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/create-user":{"post":{"operationId":"cloud_aliyun_ccc_create_user","summary":"Call the CreateUser operation to create a new agent in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","LoginName","DisplayName","Email","RoleId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"LoginName":{"type":"string","description":"The logon name of the agent. 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The array can contain up to 100 elements. Each…"},"ResetPassword":{"type":"string","description":"Specifies whether the agent must reset the password upon the first logon. If set to true, the agent is prompted to reset the password when…"},"DisplayId":{"type":"string","description":"The agent's ID number. Set this as needed"},"AvatarUrl":{"type":"string","description":"The URL of the agent's profile picture"},"Nickname":{"type":"string","description":"The agent's nickname"},"NeedEmailNotification":{"type":"string","description":"Specifies whether to send an email notification. true: Send false: Do not send"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/delete-audio-file":{"post":{"operationId":"cloud_aliyun_ccc_delete_audio_file","summary":"You can invoke DeleteAudioFile to delete the audio file associated with a specified audio resource ID under…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AudioResourceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"AudioResourceId":{"type":"string","description":"Audio resource ID, which is the UUID of the audio file"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/delete-call-tag":{"post":{"operationId":"cloud_aliyun_ccc_delete_call_tag","summary":"You can invoke DeleteCallTag to delete a phone number tag under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","TagName"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TagName":{"type":"string","description":"The phone number tag name. 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If the skill group is associated with a number or agent, you must enable the force delete flag to successfully…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/delete-ticket":{"post":{"operationId":"cloud_aliyun_ccc_delete_ticket","summary":"Deletes a specified ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TicketId":{"type":"string","description":"The ticket ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/delete-ticket-template":{"post":{"operationId":"cloud_aliyun_ccc_delete_ticket_template","summary":"Deletes a specified ticket template","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":false,"content":{"application/json":{"schema":{"type":"object","required":[],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TemplateId":{"type":"string","description":"The ID of the ticket template"},"InstanceId":{"type":"string","description":"The ID of the instance"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/disable-schema-property":{"post":{"operationId":"cloud_aliyun_ccc_disable_schema_property","summary":"Disables a field in a specified schema","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","PropertyName","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"PropertyName":{"type":"string","description":"The name of the field"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/disable-ticket-template":{"post":{"operationId":"cloud_aliyun_ccc_disable_ticket_template","summary":"Use the DisableTicketTemplate operation to disable a ticket template. 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If not specified, defaults to the agent mapped to the current RAM account"},"JobId":{"type":"string","description":"Call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/export-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_export_contact_flow","summary":"Exports the IVR contact flow of a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["FlowId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"FlowId":{"type":"string","description":"The ID of the IVR contact flow"},"RequestId":{"type":"string","description":"The ID of the request"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/export-do-not-call-numbers":{"post":{"operationId":"cloud_aliyun_ccc_export_do_not_call_numbers","summary":"Exports the list of do-not-call numbers filtered by the specified search conditions for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"SearchPattern":{"type":"string","description":"Specifies the keyword to perform a fuzzy match based on the phone number or remark. This parameter is optional. Default value: empty. An…"},"Scope":{"type":"string","description":"The application scope. Valid values: SYSTEM and INSTANCE. SYSTEM indicates system-level do-not-call, and INSTANCE indicates…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/finish-ticket-task":{"post":{"operationId":"cloud_aliyun_ccc_finish_ticket_task","summary":"Use the FinishTicketTask operation to process tickets","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["Comment","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TicketId":{"type":"string","description":"Ticket ID"},"TaskId":{"type":"string","description":"Node ID"},"Comment":{"type":"string","description":"Processing comments"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-audio-file":{"post":{"operationId":"cloud_aliyun_ccc_get_audio_file","summary":"Retrieves the information about an audio file for a specified audio resource ID in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AudioResourceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"AudioResourceId":{"type":"string","description":"The audio resource ID, which is the unique identifier of the audio file"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-audio-file-download-url":{"post":{"operationId":"cloud_aliyun_ccc_get_audio_file_download_url","summary":"Invoke GetAudioFileDownloadUrl to obtain the OSS download link for a specified audio resource under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AudioResourceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"AudioResourceId":{"type":"string","description":"Audio resource ID, which uniquely identifies an audio file"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-audio-file-upload-parameters":{"post":{"operationId":"cloud_aliyun_ccc_get_audio_file_upload_parameters","summary":"Invoke the GetAudioFileUploadParameters API to obtain audio file upload parameters. Before creating an audio…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AudioFileName"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"AudioFileName":{"type":"string","description":"Audio file name"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-call-detail-record":{"post":{"operationId":"cloud_aliyun_ccc_get_call_detail_record","summary":"Retrieves the details of a call specified by call ID for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["ContactId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"ContactId":{"type":"string","description":"The call ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-campaign":{"post":{"operationId":"cloud_aliyun_ccc_get_campaign","summary":"Gets a predictive outbound campaign by its ID from a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the instance"},"CampaignId":{"type":"string","description":"The ID of the campaign"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-case-file-upload-url":{"post":{"operationId":"cloud_aliyun_ccc_get_case_file_upload_url","summary":"Invoke GetCaseFileUploadUrl to obtain the OSS upload parameters for a predictive outbound calling list file…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","FileName"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"FileName":{"type":"string","description":"The file name of the predictive outbound calling Activity list. The name must consist of uppercase and lowercase English letters, and the…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-chat-media-url":{"post":{"operationId":"cloud_aliyun_ccc_get_chat_media_url","summary":"Retrieves the access URL for a media file in a chat message","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["MediaId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example 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/","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_get_contact_flow","summary":"Retrieves a specified contact flow","description":"POST 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https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"ContactId":{"type":"string","description":"The ID of the conversation"},"AgentId":{"type":"string","description":"Agent ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-do-not-call-file-upload-parameters":{"post":{"operationId":"cloud_aliyun_ccc_get_do_not_call_file_upload_parameters","summary":"Invoke GetDoNotCallFileUploadParameters to obtain the upload parameters for a do-not-call file. When…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","FileName"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"FileName":{"type":"string","description":"Name of the file containing prohibited outbound call numbers"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-document-upload-parameters":{"post":{"operationId":"cloud_aliyun_ccc_get_document_upload_parameters","summary":"Retrieves the upload parameters required to import a document","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["FileName","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example 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ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-historical-caller-report":{"post":{"operationId":"cloud_aliyun_ccc_get_historical_caller_report","summary":"Invoke GetHistoricalCallerReport to retrieve the historical inbound call report for a specified calling…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CallingNumber","StopTime","StartTime"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for 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/","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The ID of the predictive dialing 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This parameter is optional. The…"},"EndTime":{"type":"integer","description":"The end time of the Historical Data to retrieve, in UNIX timestamp format with millisecond precision. This parameter is optional. The…"},"MediaType":{"type":"string","description":"Media Type. The default value is Audio. Other valid values include Chat and Video"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-instance":{"post":{"operationId":"cloud_aliyun_ccc_get_instance","summary":"Queries the details of a Cloud Call Center instance by instance ID","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-instance-trending-report":{"post":{"operationId":"cloud_aliyun_ccc_get_instance_trending_report","summary":"You can call GetInstanceTrendingReport to retrieve the trend report for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"StartTime":{"type":"integer","description":"Start UNIX timestamp. The default value is the start time of the current day. The earliest allowed time is 180 days before the current…"},"EndTime":{"type":"integer","description":"End UNIX timestamp. The default value is the current time. The format is a Unix timestamp in milliseconds"},"MediaType":{"type":"string","description":"Media type. The default value is Audio. Other valid values include Chat and Video"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-ivr-tracking-summary":{"post":{"operationId":"cloud_aliyun_ccc_get_ivr_tracking_summary","summary":"Retrieve the IVR tracking summary","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["ContactId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"ContactId":{"type":"string","description":"The call ID"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-login-details":{"post":{"operationId":"cloud_aliyun_ccc_get_login_details","summary":"Invoke GetLoginDetails to obtain the agent's logon information, including basic agent information, server…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. This parameter is optional. If not specified, the agent mapped to the current RAM account is used by default"},"ChatDeviceId":{"type":"string","description":"Chat Device ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-mono-recording":{"post":{"operationId":"cloud_aliyun_ccc_get_mono_recording","summary":"You can invoke GetMonoRecording to obtain the single-track recording of a specified call under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"ContactId":{"type":"string","description":"Call ID"},"ExpireSeconds":{"type":"integer","description":"Expiration time, in seconds"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-multi-channel-recording":{"post":{"operationId":"cloud_aliyun_ccc_get_multi_channel_recording","summary":"You can invoke GetMultiChannelRecording to obtain the multi-track recording of a specified call under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"ContactId":{"type":"string","description":"Call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-number-location":{"post":{"operationId":"cloud_aliyun_ccc_get_number_location","summary":"Invoke the GetNumberLocation API to obtain number location information","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Number":{"type":"string","description":"The number to query"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-realtime-campaign-stats":{"post":{"operationId":"cloud_aliyun_ccc_get_realtime_campaign_stats","summary":"You can invoke GetRealtimeCampaignStats to retrieve real-time agent status data for a predictive outbound…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","QueueId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"QueueId":{"type":"string","description":"The predictive outbound dialing activity ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-realtime-instance-states":{"post":{"operationId":"cloud_aliyun_ccc_get_realtime_instance_states","summary":"You can invoke GetRealtimeInstanceStates to obtain the real-time status of a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"MediaType":{"type":"string","description":"Media type. The default is audio (AUDIO)"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-schema":{"post":{"operationId":"cloud_aliyun_ccc_get_schema","summary":"Retrieves the schema and its field definitions in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_get_skill_group","summary":"You can invoke GetSkillGroup to obtain information about the skill group corresponding to a specified skill…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID, in the format: skill group name\\@instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-summary-template":{"post":{"operationId":"cloud_aliyun_ccc_get_summary_template","summary":"Retrieves the content of a session summary template","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["TemplateId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TemplateId":{"type":"string","description":"The template ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-ticket":{"post":{"operationId":"cloud_aliyun_ccc_get_ticket","summary":"Queries the details of a specified ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","TicketId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-ticket-summary-report":{"post":{"operationId":"cloud_aliyun_ccc_get_ticket_summary_report","summary":"Retrieves ticket status statistics","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"State":{"type":"string","description":"The ticket status. Valid values: Processing: The ticket is being processed. Withdrawal: The ticket has been withdrawn. Rejected: The…"},"CategoryId":{"type":"string","description":"The ticket category ID"},"StartTime":{"type":"integer","description":"The start time used to filter tickets based on their creation time. The value is a UNIX timestamp in milliseconds"},"EndTime":{"type":"integer","description":"The end time used to filter tickets based on their creation time. The value is a UNIX timestamp in milliseconds"},"Creator":{"type":"string","description":"The ID of the creator"},"Assignee":{"type":"string","description":"The ID of the assignee, which can be an agent ID or a skill group ID"},"AssigneeType":{"type":"string","description":"The assignee type. Valid values: Agent: The assignee is an agent. SkillGroup: The assignee is a skill group"},"Participant":{"type":"string","description":"The ID of the participant"},"PageNumber":{"type":"integer","description":"The page number. Default value: 1"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-ticket-template":{"post":{"operationId":"cloud_aliyun_ccc_get_ticket_template","summary":"Retrieves the definition information of a ticket template","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TemplateId":{"type":"string","description":"The template ID"},"InstanceId":{"type":"string","description":"The instance ID"},"TemplateVersion":{"type":"string","description":"The template version"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-turn-credentials":{"post":{"operationId":"cloud_aliyun_ccc_get_turn_credentials","summary":"Call GetTurnCredentials to get the connection credentials for a Cloud Contact Center Point of Presence…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the instance"},"UserId":{"type":"string","description":"The ID of the agent. This parameter is optional. If you do not specify this parameter, the agent mapped to the current RAM user is used by…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-turn-server-list":{"post":{"operationId":"cloud_aliyun_ccc_get_turn_server_list","summary":"Call GetTurnServerList to get a list of front-end access points for Alibaba Cloud Contact Center. Connecting…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the instance"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-upload-audio-data-params":{"post":{"operationId":"cloud_aliyun_ccc_get_upload_audio_data_params","summary":"Obtain the parameters related to offline quality inspection audio files. Normally, if the Customer has…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["ContactId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Cloud Contact Center instance ID"},"ContactId":{"type":"string","description":"Call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-user":{"post":{"operationId":"cloud_aliyun_ccc_get_user","summary":"You can invoke GetUser to obtain the agent information corresponding to a specified agent ID under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. This parameter is optional. You must specify either UserId or Extension"},"Extension":{"type":"string","description":"Agent extension number. This parameter is optional. You must specify either UserId or Extension"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-visitor-login-details":{"post":{"operationId":"cloud_aliyun_ccc_get_visitor_login_details","summary":"Call GetVisitorLoginDetails to retrieve login, server address, and authentication information for network…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["VisitorId","ChatDeviceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"VisitorId":{"type":"string","description":"Visitor ID"},"ChatDeviceId":{"type":"string","description":"Chat device ID"},"Token":{"type":"string","description":"Channel token for network services"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/get-voicemail-recording":{"post":{"operationId":"cloud_aliyun_ccc_get_voicemail_recording","summary":"You can invoke GetVoicemailRecording to obtain the voicemail recording of a specified call under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"ContactId":{"type":"string","description":"Call ID. Ensure that this call ID has a voicemail message; otherwise, the return result will contain no data"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/hold-call":{"post":{"operationId":"cloud_aliyun_ccc_hold_call","summary":"You can invoke HoldCall to hold the call associated with a specified call ID under a specified instance.…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","ChannelId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"DeviceId":{"type":"string","description":"A unique ID provided by the agent endpoint to represent an agent workbench. An agent can have multiple workbenches of different types,…"},"JobId":{"type":"string","description":"Call job ID"},"ChannelId":{"type":"string","description":"Channel ID to be held"},"Music":{"type":"string","description":"Name of the hold music. This parameter is optional and defaults to empty"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/import-admins":{"post":{"operationId":"cloud_aliyun_ccc_import_admins","summary":"Imports one or more admins to a specified instance. The caller must have the `AliyunCCCFullAccess`…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","RamIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"RamIdList":{"type":"string","description":"A list of UIDs for Alibaba Cloud RAM accounts. The value must be a string-encoded JSON array. The array supports up to 20 UIDs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/import-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_import_contact_flow","summary":"Imports an IVR contact flow into a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["FlowPackageData","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"FlowPackageData":{"type":"string","description":"The data"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/import-corp-numbers":{"post":{"operationId":"cloud_aliyun_ccc_import_corp_numbers","summary":"Imports your organization’s telephone line numbers. Before performing the first import, contact Cloud…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["NumberList","Provider"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"NumberList":{"type":"string","description":"The list of numbers"},"TagList":{"type":"string","description":"The business tags"},"Province":{"type":"string","description":"The province"},"City":{"type":"string","description":"The city"},"Provider":{"type":"string","description":"The line information"},"CorpName":{"type":"string","description":"The enterprise name"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/import-do-not-call-numbers":{"post":{"operationId":"cloud_aliyun_ccc_import_do_not_call_numbers","summary":"Imports one or more do-not-call numbers to a specified instance. The import methods include manual entry and…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"NumberList":{"type":"string","description":"The list of do-not-call numbers, in the format of a JSON array character string, where each array element is a do-not-call number"},"Remark":{"type":"string","description":"The remarks for the do-not-call numbers"},"FilePath":{"type":"string","description":"The key of the Object Storage Service (OSS) file. You can obtain the key from the response of the GetDoNotCallFileUploadParameters…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/import-documents":{"post":{"operationId":"cloud_aliyun_ccc_import_documents","summary":"Imports documents to a specified instance in batches","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","OssFileKey","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"OssFileKey":{"type":"string","description":"The key of the OSS file"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/import-ram-users":{"post":{"operationId":"cloud_aliyun_ccc_import_ram_users","summary":"Import existing RAM users as contact center agents","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","RoleId","RamIdList","WorkMode"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"RoleId":{"type":"string","description":"Role ID. This is the agent's role in the instance after successful import. Roles include administrator, skill group leader, and agent"},"SkillLevelList":{"type":"string","description":"Skill level list for the skill group. This is a JSON array string. Each array element is an object with two fields: skillGroupId and…"},"RamIdList":{"type":"string","description":"List of RAM user IDs to add"},"WorkMode":{"type":"string","description":"Work mode"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/initiate-attended-transfer":{"post":{"operationId":"cloud_aliyun_ccc_initiate_attended_transfer","summary":"Consultation transfer refers to transferring a call to another agent, a skill group queue, or an external…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Transferee","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID initiating the consultation transfer"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"Transferor":{"type":"string","description":"The party initiating the transfer. When transferring to an external number, this parameter specifies the caller number. This parameter is…"},"Transferee":{"type":"string","description":"The transferee, which can be an agent ID or a skill group ID"},"TimeoutSeconds":{"type":"integer","description":"Timeout duration for the consultation transfer, in seconds. If the transferee does not answer within the specified time, the call is…"},"JobId":{"type":"string","description":"The call ID"},"CallPriority":{"type":"integer","description":"The queuing priority when transferring to a skill group queue. Valid values range from 0 to 9, where 0 is the highest priority and 9 is…"},"StrategyName":{"type":"string","description":"The policy name for agent assignment when transferring to a skill group queue"},"StrategyParams":{"type":"string","description":"The policy parameters for agent assignment when transferring to a skill group queue"},"TransfereeType":{"type":"string","description":"The destination type for the transfer. Valid values are AGENT, SKILL_GROUP, and EXTERNAL. If this parameter is not provided, the system…"},"RoutingType":{"type":"string","description":"The call assignment type. Valid values are Automatic or Manual. If this parameter is empty, the default value is Automatic, which is also…"},"Tags":{"type":"string","description":"Ingest endpoint data, primarily used for extension requirements. Regular users do not need to concern themselves with this"},"QueuingTimeoutSeconds":{"type":"integer","description":"The queuing timeout period in seconds when the transfer target is a skill group queue"},"QueuingOverflowThreshold":{"type":"integer","description":"The queuing overflow threshold when the transfer target is a skill group queue. The default value is 0, which means no overflow occurs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/intercept-call":{"post":{"operationId":"cloud_aliyun_ccc_intercept_call","summary":"You can invoke InterceptCall to forcibly disconnect the call associated with a specified call ID under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","InterceptedUserId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"实例 ID"},"UserId":{"type":"string","description":"发起强拆的坐席"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled in with any value"},"JobId":{"type":"string","description":"The call ID"},"InterceptedUserId":{"type":"string","description":"The agent ID that is forcibly disconnected"},"TimeoutSeconds":{"type":"integer","description":"强拆超时时间，经过指定的时间强拆仍未成功，则取消强拆，正常情况下，强拆操作会马上成功，设置超时时间是为了防止异常发生，此字段选填，默认 30，单位秒"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/launch-authentication":{"post":{"operationId":"cloud_aliyun_ccc_launch_authentication","summary":"You can invoke LaunchAuthentication to temporarily transfer a call into a specified IVR flow. After invoking…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","ContactFlowId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID that initiates identity verification"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled in with any value"},"JobId":{"type":"string","description":"The call ID"},"ContactFlowId":{"type":"string","description":"The contact flow ID for the IVR identity verification flow"},"ContactFlowVariables":{"type":"string","description":"Variables passed to the contact flow. This parameter is optional. The configured variables can be retrieved and used within the IVR flow.…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/launch-survey":{"post":{"operationId":"cloud_aliyun_ccc_launch_survey","summary":"Invoke LaunchSurvey to send a satisfaction survey. This operation causes the agent to hang up. If it is a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID that initiates the satisfaction survey"},"DeviceId":{"type":"string","description":"Device ID. This parameter has no effect and can be filled with any value"},"JobId":{"type":"string","description":"The call ID"},"ContactFlowId":{"type":"string","description":"The contact flow ID of the IVR satisfaction survey flow. Ensure that the specified contact flow ID corresponds to an active satisfaction…"},"ContactFlowVariables":{"type":"string","description":"Variables passed to the contact flow. The variables configured here can be retrieved and used in the IVR flow. The format is a JSON string…"},"SurveyChannel":{"type":"string","description":"The channel for collecting satisfaction feedback. This parameter is optional and defaults to Voice Satisfaction"},"SmsMetadataId":{"type":"string","description":"The configuration ID for text message satisfaction. This parameter is required only when the collection channel is SMS. It is optional and…"},"SurveyTemplateId":{"type":"string","description":"The ID of the satisfaction survey template"},"SurveyTemplateVariables":{"type":"string","description":"Satisfaction survey configuration"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-agent-state-logs":{"post":{"operationId":"cloud_aliyun_ccc_list_agent_state_logs","summary":"Invoke ListAgentStateLogs to obtain the status log list of a specified agent under a specified instance.…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["AgentId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"StartTime":{"type":"integer","description":"Start UNIX timestamp. The default value is the start time of the current day. The earliest allowed value is 180 days before the current…"},"EndTime":{"type":"integer","description":"End UNIX timestamp. The default value is the current time. The time difference between EndTime and StartTime must not exceed 7 days. The…"},"AgentId":{"type":"string","description":"Agent ID"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-attempts":{"post":{"operationId":"cloud_aliyun_ccc_list_attempts","summary":"You can invoke ListAttempts to obtain the list of contact dialing records for a specified predictive…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId","CaseId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"CampaignId":{"type":"string","description":"Predictive outbound dialing Activity ID"},"StartTime":{"type":"integer","description":"Start Time. This parameter is optional. If not specified, it defaults to the Start Time of the predictive outbound dialing Activity. The…"},"EndTime":{"type":"integer","description":"End Time. This parameter is optional. If not specified, it defaults to the End Time of the predictive outbound dialing Activity. The…"},"QueueId":{"type":"string","description":"Filter by skill group ID. This parameter is optional and defaults to empty, which means no filtering is applied"},"CaseId":{"type":"string","description":"System-generated contact ID. Customers do not need to concern themselves with this value"},"AttemptId":{"type":"string","description":"Call record ID, which has the same value as the call ID"},"ContactId":{"type":"string","description":"Filter by call ID. This parameter is optional and defaults to empty"},"AgentId":{"type":"string","description":"Filter by agent ID. This parameter is optional and defaults to empty"},"Caller":{"type":"string","description":"Filter by caller number. This parameter is optional and defaults to empty"},"Callee":{"type":"string","description":"Filter by called number. Optional. Default is empty"},"PageNumber":{"type":"integer","description":"Page number. The product of PageNumber and PageSize must not exceed 10 000"},"PageSize":{"type":"integer","description":"Page size. The product of PageNumber and PageSize must not exceed 10 000"},"Criteria":{"type":"string","description":"Extended query conditions in JSON format. Currently supports caseIds for batch queries"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-audio-files":{"post":{"operationId":"cloud_aliyun_ccc_list_audio_files","summary":"Lists the audio files of a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"Status":{"type":"string","description":"The status of the audio file. Valid values: Converting: The audio file is being converted. Completed: The audio file has been converted.…"},"Usage":{"type":"string","description":"The usage of the audio file. Default value: General (used for scenarios such as IVR). Another valid value is HoldMusic (used as hold music)"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-blacklist-call-taggings":{"post":{"operationId":"cloud_aliyun_ccc_list_blacklist_call_taggings","summary":"Queries the blacklist tag status of specified numbers in a batch","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","NumberList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the Cloud Contact Center instance"},"NumberList":{"type":"string","description":"A list of numbers to query for their blacklist tag status. The jobId field is required if a number is encrypted (contains \\*)"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-brief-skill-groups":{"post":{"operationId":"cloud_aliyun_ccc_list_brief_skill_groups","summary":"You can invoke ListBriefSkillGroups to obtain the list of skill group summary information under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"SearchPattern":{"type":"string","description":"Perform fuzzy matching based on the skill group name or display name. This parameter is optional and defaults to empty, which means no…"},"PageNumber":{"type":"integer","description":"The page number for paging, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"The page size for paging, ranging from 1 to 100"},"MediaType":{"type":"string","description":"The media type. The default value is AUDIO. Other valid values include CHAT and VIDEO"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-call-detail-records":{"post":{"operationId":"cloud_aliyun_ccc_list_call_detail_records","summary":"You can invoke ListCallDetailRecords to obtain a list of call details filtered by specified search…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"Page number for paging, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"StartTime":{"type":"integer","description":"Start time of the historical data to retrieve. The default value is 00:00:00 of the current day, in UNIX timestamp format with millisecond…"},"EndTime":{"type":"integer","description":"End time of the historical data to retrieve. The default value is the current time, in UNIX timestamp format with millisecond precision"},"ContactType":{"type":"string","description":"Filter by call type"},"ContactDisposition":{"type":"string","description":"Filter by disposition type. Note: Disposition reasons such as voicemail, transfer to agent failed, queuing timeout, queuing overflow, and…"},"ContactId":{"type":"string","description":"Query the record of a specific call by specifying a contactId. The contactId can be obtained from the softphone software development kit…"},"AgentId":{"type":"string","description":"Filter by agent ID"},"SkillGroupId":{"type":"string","description":"Filter by skill group ID"},"SortOrder":{"type":"string","description":"Sorting order. This parameter is optional and defaults to descending"},"InstanceId":{"type":"string","description":"Instance ID"},"OrderByField":{"type":"string","description":"Sorting field. Optional. Default value is startTime (call start time)"},"Criteria":{"type":"string","description":"Perform a fuzzy query based on the calling or called number. The value must be a JSON string containing only one field, phoneNumber, which…"},"CallingNumber":{"type":"string","description":"Filter by calling number"},"CalledNumber":{"type":"string","description":"Filter by called number"},"SatisfactionList":{"type":"string","description":"Filter by satisfaction List. Separate multiple satisfaction Results with commas"},"SatisfactionSurveyChannel":{"type":"string","description":"Filter by satisfaction survey channel"},"SatisfactionDescriptionList":{"type":"string","description":"Filter by satisfaction description list. The description content is Custom by the Customer"},"EarlyMediaStateList":{"type":"string","description":"Filter by a list of reasons for failed connection"},"ContactDispositionList":{"type":"string","description":"Filter by hang-up reason list"},"ContactTypeList":{"type":"string","description":"Filter by contact type list"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-call-detail-records-v2":{"post":{"operationId":"cloud_aliyun_ccc_list_call_detail_records_v2","summary":"Retrieves a list of call detail records that match the specified filter criteria for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"StartTime":{"type":"integer","description":"The start time of the historical data to retrieve. The default value is 00:00 of the current day. The value is a UNIX timestamp. Unit:…"},"EndTime":{"type":"integer","description":"The end time of the historical data to retrieve. The default value is the current time. The value is a UNIX timestamp. Unit: milliseconds"},"SortOrder":{"type":"string","description":"The sort order. Default value: DESC. Valid values: ASC: ascending order. DESC: descending order"},"InstanceId":{"type":"string","description":"The instance ID of the call center"},"OrderByField":{"type":"string","description":"The field by which to sort the results. This parameter is optional. Default value: startTime (call start time). Valid values: startTime:…"},"SearchPattern":{"type":"string","description":"The custom query text that follows the Lucene query syntax. The following table describes the supported query fields and query types:…"},"MediaType":{"type":"string","description":"The media type. Valid values: AUDIO: voice call. VIDEO: video call. CHAT: message. ALL: all types"},"ContactIdList":{"type":"string","description":"The list of call IDs"},"ContactTypeList":{"type":"string","description":"Filters results by call type. Valid values: OUTBOUND: outbound call. BACK2BACK: back-to-back call. PRIVACY_DIAL: encrypted call. INTERNAL:…"},"ContactDispositionList":{"type":"string","description":"Filters results by hangup cause. Valid values: AbandonedInQueue: Abandoned while queuing. NoAnswer: Customer did not answer.…"},"EarlyMediaStateList":{"type":"string","description":"Filters results by the reason for unanswered calls. Valid values: NoAnswer: No answer. OutOfService: Out of service. NotExist: Number does…"},"SatisfactionSurveyChannel":{"type":"string","description":"The satisfaction survey channel. Valid values: IVR: voice-based satisfaction survey. SMS: SMS-based satisfaction survey. CHAT:…"},"SatisfactionRateList":{"type":"string","description":"Filters results by satisfaction rating. Separate multiple satisfaction ratings with commas (,). Valid values: -2: Not sent. -1: Not rated.…"},"SatisfactionDescriptionList":{"type":"string","description":"Filters results by satisfaction description. The description content is defined by the customer"},"SkillGroupIdList":{"type":"string","description":"The list of skill group IDs to which the agent belongs"},"AgentId":{"type":"string","description":"The ID of the agent"},"FirstAgentId":{"type":"string","description":"The ID of the first agent who participated in the call"},"CallingNumber":{"type":"string","description":"The calling number"},"CalledNumber":{"type":"string","description":"The called number"},"Number":{"type":"string","description":"The phone number"},"Broker":{"type":"string","description":"The intermediate number. The number must be an available outbound number under the instance. In a back-to-back call, this number is used…"},"AccessChannelTypeList":{"type":"string","description":"The list of visitor channel types. Valid values: Web: web page. DingTalkServiceWindow: DingTalk service window. AliMe: chatbot.…"},"ReleaseInitiatorList":{"type":"string","description":"The party that hung up"},"ReleaseReasonList":{"type":"string","description":"The hangup reason"},"AnalyticsReportReady":{"type":"string","description":"Indicates whether the AI post-call analytics report is ready"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-call-summaries":{"post":{"operationId":"cloud_aliyun_ccc_list_call_summaries","summary":"Retrieves call summaries","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"ContactIdList":{"type":"string","description":"The list of call IDs (JSON-encoded)"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-call-tags":{"post":{"operationId":"cloud_aliyun_ccc_list_call_tags","summary":"You can invoke ListCallTags to obtain all number tags under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"PageNumber":{"type":"integer","description":"Paging ordinal number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"The page size, ranging from 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-campaign-trending-report":{"post":{"operationId":"cloud_aliyun_ccc_list_campaign_trending_report","summary":"Retrieves the trend report for a predictive outbound campaign specified by ID under a specific instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The ID of the predictive outbound campaign"},"StartTime":{"type":"integer","description":"The start time. This parameter is optional. Default value: the start time of the predictive outbound campaign. The value is a UNIX…"},"EndTime":{"type":"integer","description":"The end time. This parameter is optional. Default value: the end time of the predictive outbound campaign. The value is a UNIX timestamp…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-campaigns":{"post":{"operationId":"cloud_aliyun_ccc_list_campaigns","summary":"Queries the predictive dialing campaigns of a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"State":{"type":"string","description":"Filters predictive dialing campaigns by status. This parameter is optional and empty by default"},"Name":{"type":"string","description":"Filters predictive dialing campaigns by name. Fuzzy match is not supported. This parameter is optional and empty by default, which means…"},"PlanedStartTimeFrom":{"type":"string","description":"Specifies the planned start time of the campaign. This parameter is optional. By default, all time ranges are queried"},"PlanedStartTimeTo":{"type":"string","description":"Specifies the planned end time of the campaign. This parameter is optional. By default, all time ranges are queried"},"ActualStartTimeFrom":{"type":"string","description":"Specifies the actual start time of the campaign. This parameter is optional. By default, all time ranges are queried"},"ActualStartTimeTo":{"type":"string","description":"Specifies the actual end time of the campaign. This parameter is optional. By default, all time ranges are queried"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"QueueId":{"type":"string","description":"Filters predictive dialing campaigns by skill group ID. This parameter is optional and empty by default, which means no filtering is applied"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-cases":{"post":{"operationId":"cloud_aliyun_ccc_list_cases","summary":"Invoke ListCases to obtain the execution details list of the outbound contact list for the predictive…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"CampaignId":{"type":"string","description":"Predictive outbound dialing activity ID"},"PhoneNumber":{"type":"string","description":"Filters by phone number. Fuzzy Matching is not supported. This parameter is not Required and defaults to empty"},"PageNumber":{"type":"integer","description":"The paging ordinal number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"State":{"type":"string","description":"Pending (to be dialed) Executing (dialing in progress) Connected (contact succeeded) Failed (contact failed) Aborted (call stopped or…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-categories":{"post":{"operationId":"cloud_aliyun_ccc_list_categories","summary":"You can use ListCategories to retrieve category information","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"Type":{"type":"string","description":"The category type"},"CategoryId":{"type":"string","description":"The ID of the ticket category. Specify this parameter to return information about the subcategories of the specified category. If you…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-common-ticket-fields":{"post":{"operationId":"cloud_aliyun_ccc_list_common_ticket_fields","summary":"Retrieves the ticket field types defined for an instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-config-items":{"post":{"operationId":"cloud_aliyun_ccc_list_config_items","summary":"Queries the configuration items of a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ObjectId","ObjectType"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"ObjectId":{"type":"string","description":"The ID of the object to which the configuration information belongs, such as an Alibaba Cloud account ID, instance ID, skill group ID, or…"},"ObjectType":{"type":"string","description":"The type of the object to which the configuration information belongs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-contact-flows":{"post":{"operationId":"cloud_aliyun_ccc_list_contact_flows","summary":"Queries a list of IVR contact flows for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"Type":{"type":"string","description":"Filters contact flows by IVR flow type. This parameter is optional. If you leave this parameter empty, no filtering is applied"},"SortOrder":{"type":"string","description":"The sort order. Valid values: ASC: Ascending order. DESC: Descending order. This is the default value"},"OrderByField":{"type":"string","description":"The field by which to sort the results"},"SearchPattern":{"type":"string","description":"The keyword used to search for IVR contact flows by name or description"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-devices":{"post":{"operationId":"cloud_aliyun_ccc_list_devices","summary":"Obtain the device list of a specified agent under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-do-not-call-numbers":{"post":{"operationId":"cloud_aliyun_ccc_list_do_not_call_numbers","summary":"Retrieves the list of blocked outbound call numbers filtered by specified search criteria for a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"SearchPattern":{"type":"string","description":"Specifies the search pattern for fuzzy matching based on the phone number or remark. This parameter is optional. Default value: empty. An…"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"Scope":{"type":"string","description":"The application scope. Valid values: SYSTEM and INSTANCE. SYSTEM indicates system-level blocked outbound calls associated with the Alibaba…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-documents":{"post":{"operationId":"cloud_aliyun_ccc_list_documents","summary":"Queries the list of documents in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"SearchPattern":{"type":"string","description":"The search conditional expression"},"Sorts":{"type":"string","description":"The custom sort values (JSON-encoded)"},"NextPageToken":{"type":"string","description":"The next page token"},"PageSize":{"type":"integer","description":"The page size"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-feedbacks":{"post":{"operationId":"cloud_aliyun_ccc_list_feedbacks","summary":"Queries feedback records","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":false,"content":{"application/json":{"schema":{"type":"object","required":[],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the CCC instance"},"TaskIdList":{"type":"string","description":"A list of task IDs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-flash-sms-applications":{"post":{"operationId":"cloud_aliyun_ccc_list_flash_sms_applications","summary":"You can use ListFlashSmsApplication to obtain third-party flash SMS configuration information","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"ProviderId":{"type":"string","description":"Flash SMS provider ID"},"Name":{"type":"string","description":"Flash SMS configuration name"},"PageNumber":{"type":"integer","description":"Page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"Page size. Valid values: 1 to 100"},"InstanceId":{"type":"string","description":"Cloud Contact Center instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-flash-sms-settings":{"post":{"operationId":"cloud_aliyun_ccc_list_flash_sms_settings","summary":"Call the ListFlashSmsSettings operation to retrieve the flash SMS configurations for a specified skill group","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SkillGroupName":{"type":"string","description":"The name of the skill group"},"SkillGroupIdList":{"type":"string","description":"A list of skill group IDs (JSON-encoded)"},"PageNumber":{"type":"integer","description":"The page number. The value ranges from 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. The value ranges from 1 to 100"},"InstanceId":{"type":"string","description":"The ID of the CC instance"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-flash-sms-templates":{"post":{"operationId":"cloud_aliyun_ccc_list_flash_sms_templates","summary":"Retrieves flash SMS template information","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"ProviderId":{"type":"string","description":"The ID of the flash SMS provider"},"ApplicationId":{"type":"string","description":"The ID of the flash SMS configuration"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-function-metas":{"post":{"operationId":"cloud_aliyun_ccc_list_function_metas","summary":"Lists function metadata","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the call center instance"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Default value: 10"},"HasHttpTrigger":{"type":"string","description":"Specifies whether to return the HTTP trigger of the function for streaming calls"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-group-chat-messages":{"post":{"operationId":"cloud_aliyun_ccc_list_group_chat_messages","summary":"Retrieves the records of group chat messages","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":false,"content":{"application/json":{"schema":{"type":"object","required":[],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"JobId":{"type":"string","description":"Call ID"},"SortOrder":{"type":"string","description":"Sorting order. Default is descending. Valid values: ASC: ascending. DESC: descending"},"InstanceId":{"type":"string","description":"Cloud Contact Center instance"},"PageSize":{"type":"integer","description":"Page size. Valid values: 1 to 100"},"NextPageToken":{"type":"string","description":"Token for the next page. This is a 32-character UUID. Leave this parameter empty when requesting the first page. For subsequent pages, use…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-historical-agent-report":{"post":{"operationId":"cloud_aliyun_ccc_list_historical_agent_report","summary":"Retrieves historical data reports for one or more agents in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The page size. Valid values: 1 to 100"},"AgentIdList":{"type":"string","description":"The list of agent IDs. The list can contain 0 to 100 agent IDs"},"StartTime":{"type":"integer","description":"The start time of the historical data to retrieve. Default value: 00:00 of the current day. The earliest allowed value is 180 days before…"},"StopTime":{"type":"integer","description":"The end time of the historical data to retrieve. Default value: the current time. The statistical time precision is hour-level, rounded up…"},"InstanceId":{"type":"string","description":"The instance ID"},"MediaType":{"type":"string","description":"The media type. Default value: Audio. Other valid values: Chat and Video"},"SkillGroupId":{"type":"string","description":"The skill group ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-historical-agent-skill-group-report":{"post":{"operationId":"cloud_aliyun_ccc_list_historical_agent_skill_group_report","summary":"You can call ListHistoricalAgentSkillGroupReport to retrieve historical skill group reports for one or more…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"Page number. Valid values are 1 to 100"},"PageSize":{"type":"integer","description":"Page size. Valid values are 1 to 100"},"AgentIdList":{"type":"string","description":"List of agent IDs. The list size is 0 to 100"},"StartTime":{"type":"integer","description":"Start timestamp. Defaults to 00:00 on the current day. The statistical time granularity is hourly, rounded down to the nearest hour, in a…"},"EndTime":{"type":"integer","description":"End time for historical data retrieval. Format is UNIX timestamp in milliseconds. Optional. Defaults to the current time. The statistical…"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupIdList":{"type":"string","description":"List of skill group IDs. The list size is 0 to 100"},"MediaType":{"type":"string","description":"Media type. Defaults to Audio. Other optional parameters include Chat and Video"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-historical-skill-group-report":{"post":{"operationId":"cloud_aliyun_ccc_list_historical_skill_group_report","summary":"Retrieves historical data reports for one or more skill groups in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"SkillGroupIdList":{"type":"string","description":"The list of skill group IDs to query. The value is a character string in the JSON array format, where each array element is a skill group…"},"StartTime":{"type":"integer","description":"The start time of the historical data to retrieve. Specify a UNIX timestamp in milliseconds. This parameter is optional. Default value:…"},"EndTime":{"type":"integer","description":"The end time of the historical data to retrieve. Specify a UNIX timestamp in milliseconds. This parameter is optional. Default value: the…"},"InstanceId":{"type":"string","description":"The instance ID"},"MediaType":{"type":"string","description":"The media type. Default value: Audio. Valid values: Audio, Chat, and Video"},"SummarizeByInstanceId":{"type":"string","description":"Specifies whether to aggregate data by instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-instances":{"post":{"operationId":"cloud_aliyun_ccc_list_instances","summary":"Queries a list of Cloud Call Center instances under the current Alibaba Cloud account","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-instances-of-user":{"post":{"operationId":"cloud_aliyun_ccc_list_instances_of_user","summary":"You can invoke ListInstancesOfUser to obtain the list of Cloud Contact Center instances to which the User…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"Paging ordinal number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Paging size, ranging from 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-interval-agent-report":{"post":{"operationId":"cloud_aliyun_ccc_list_interval_agent_report","summary":"Invokes the ListIntervalAgentReport operation to retrieve the interval statistical report for a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["AgentId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"AgentId":{"type":"string","description":"The agent ID"},"StartTime":{"type":"integer","description":"The start time. The value is a UNIX timestamp in milliseconds. This parameter is optional. Default value: 00:00:00 of the current day. The…"},"EndTime":{"type":"integer","description":"The end time. The value is a UNIX timestamp in milliseconds. This parameter is optional. Default value: the current time. If Interval is…"},"InstanceId":{"type":"string","description":"The instance ID"},"Interval":{"type":"string","description":"The interval statistics type. This parameter is optional. Default value: Daily"},"MediaType":{"type":"string","description":"The media type. Default value: Audio. Other valid values include Chat and Video"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-interval-agent-skill-group-report":{"post":{"operationId":"cloud_aliyun_ccc_list_interval_agent_skill_group_report","summary":"Invokes ListIntervalAgentSkillGroupReport to retrieve the interval statistical report for a specified agent…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["AgentId","InstanceId","SkillGroupId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"AgentId":{"type":"string","description":"The ID of the agent"},"StartTime":{"type":"integer","description":"The start timestamp. Default value: 00:00:00 on the current day. The time precision for statistics is one hour. The start time is rounded…"},"EndTime":{"type":"integer","description":"The end time. The value is a UNIX timestamp in milliseconds. This parameter is optional. Default value: the current time. If Interval is…"},"InstanceId":{"type":"string","description":"The ID of the instance"},"Interval":{"type":"string","description":"The type of interval statistics. This parameter is optional. Default value: Daily (aggregated by day)"},"SkillGroupId":{"type":"string","description":"The ID of the skill group"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-interval-instance-report":{"post":{"operationId":"cloud_aliyun_ccc_list_interval_instance_report","summary":"Retrieves the interval statistical reports for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"StartTime":{"type":"integer","description":"The start time in UNIX timestamp format, measured in milliseconds. This parameter is optional. Default value: 00:00:00 of the current day.…"},"EndTime":{"type":"integer","description":"The end time in UNIX timestamp format, measured in milliseconds. This parameter is optional. Default value: the current time. If Interval…"},"Interval":{"type":"string","description":"The type of interval statistics. This parameter is optional. Default value: Daily, which indicates daily aggregation"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-interval-skill-group-report":{"post":{"operationId":"cloud_aliyun_ccc_list_interval_skill_group_report","summary":"You can invoke ListIntervalSkillGroupReport to obtain the segment-based statistical report of a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SkillGroupId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"InstanceId":{"type":"string","description":"Instance ID"},"StartTime":{"type":"integer","description":"Start Time, formatted as a UNIX timestamp in milliseconds. This parameter is optional. The default value is 00:00 of the current day.…"},"EndTime":{"type":"integer","description":"End Time, formatted as a UNIX timestamp in milliseconds. This parameter is optional. The default value is the current time. If Interval is…"},"Interval":{"type":"string","description":"Segment statistics type. The default is Daily (aggregated by day)"},"MediaType":{"type":"string","description":"Media type. The default is Audio. Other valid values include Chat and Video"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-ivr-tracking-details":{"post":{"operationId":"cloud_aliyun_ccc_list_ivr_tracking_details","summary":"Queries the IVR tracking details of a specified call for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","ContactId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"ContactId":{"type":"string","description":"The ID of the call"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-legacy-queue-event-logs":{"post":{"operationId":"cloud_aliyun_ccc_list_legacy_queue_event_logs","summary":"Retrieves a list of legacy queue event logs for version 1.0. This operation is available only to specific…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize","StartTime","EndTime"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 1000"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 1000"},"StartTime":{"type":"integer","description":"The start time. The value is a UNIX timestamp in milliseconds"},"EndTime":{"type":"integer","description":"The end time. The value is a UNIX timestamp in milliseconds"},"SkillGroupId":{"type":"string","description":"The ID of the skill group used to filter results. This parameter is optional. Default value: empty. An empty value indicates that no…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-mono-recordings":{"post":{"operationId":"cloud_aliyun_ccc_list_mono_recordings","summary":"Call ListMonoRecordings to retrieve single-track recordings for each party in a specified call under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"ContactId":{"type":"string","description":"The call ID"},"AgentChannelId":{"type":"string","description":"The channel ID of the agent conversation"},"AgentId":{"type":"string","description":"The agent ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-multi-channel-recordings":{"post":{"operationId":"cloud_aliyun_ccc_list_multi_channel_recordings","summary":"Call ListMultiChannelRecordings to retrieve the multi-channel recordings for each party in a specified call…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"ContactId":{"type":"string","description":"Call ID"},"AgentChannelId":{"type":"string","description":"Agent call channel ID"},"AgentId":{"type":"string","description":"Agent ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-notification-records":{"post":{"operationId":"cloud_aliyun_ccc_list_notification_records","summary":"Query notification records that were not sent using Message Queue (MQ)","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","NotificationKeys"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The ID of the Cloud Contact Center instance"},"NotificationKeys":{"type":"string","description":"A list of notification keys to query. For example, if you specify a call ID, the API returns all notifications for that call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-outbound-numbers-of-user":{"post":{"operationId":"cloud_aliyun_ccc_list_outbound_numbers_of_user","summary":"Queries the outbound numbers available for a specified agent in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"SkillGroupIdList":{"type":"string","description":"The list of signed-in skill group IDs. This parameter is optional and empty by default. An empty value indicates that the outbound numbers…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-personal-numbers-of-user":{"post":{"operationId":"cloud_aliyun_ccc_list_personal_numbers_of_user","summary":"You can invoke ListPersonalNumbersOfUser to obtain the list of personal outbound numbers for a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","PageNumber","PageSize","IsMember"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"PageNumber":{"type":"integer","description":"Page number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"IsMember":{"type":"string","description":"Indicates whether the phone numbers are associated with the agent. If true, the API queries the list of personal outbound phone numbers…"},"SearchPattern":{"type":"string","description":"Fuzzy matching based on phone number. Optional. Default value is empty if not specified"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-phone-numbers":{"post":{"operationId":"cloud_aliyun_ccc_list_phone_numbers","summary":"You can invoke ListPhoneNumbers to obtain the phone number list under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SearchPattern":{"type":"string","description":"Performs fuzzy matching based on the number. This parameter is optional and defaults to empty. An empty value indicates no filtering"},"Usage":{"type":"string","description":"Usage of the number. This parameter is optional. The default value is empty, which means no filtering is applied"},"Active":{"type":"string","description":"Indicates whether the number is active. This parameter is optional. The default value is empty, which means no filtering is applied"},"PageNumber":{"type":"integer","description":"The paging ordinal number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-phone-numbers-of-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_list_phone_numbers_of_skill_group","summary":"You can invoke the ListPhoneNumbersOfSkillGroup API to obtain the list of phone numbers associated with a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId","PageNumber","PageSize","IsMember"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"PageNumber":{"type":"integer","description":"Page number for paging. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"Page size for paging. Valid values: 1 to 100"},"IsMember":{"type":"string","description":"Indicates whether the phone numbers are associated with the skill group. If true, the API queries the list of phone numbers already…"},"SearchPattern":{"type":"string","description":"Performs Fuzzy Matching on phone numbers. This parameter is optional. The default value is empty, which means no filtering is applied"},"Active":{"type":"string","description":"Indicates whether the phone number is active. This parameter is optional. The default value is empty, which means no filtering is applied"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-privileges-of-user":{"post":{"operationId":"cloud_aliyun_ccc_list_privileges_of_user","summary":"Invoke ListPrivilegesOfUser to obtain the permissions owned by the current User","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-ram-users":{"post":{"operationId":"cloud_aliyun_ccc_list_ram_users","summary":"Retrieves a list of Resource Access Management (RAM) users that have not been imported into the specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"SearchPattern":{"type":"string","description":"The search pattern for fuzzy matching based on the agent logon name or display name. This parameter is optional. Default value: empty. An…"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 1000"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-realtime-agent-states":{"post":{"operationId":"cloud_aliyun_ccc_list_realtime_agent_states","summary":"Queries the real-time status report of one or more specified agents in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SkillGroupId":{"type":"string","description":"Filters the results by skill group ID. This parameter is optional. Default value: empty, which indicates that no filtering is applied"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"InstanceId":{"type":"string","description":"The instance ID"},"AgentIdList":{"type":"string","description":"The list of agent IDs. The format is a JSON array character string that contains up to 20 array elements. This parameter is optional.…"},"StateList":{"type":"string","description":"Filters the results by status list. This parameter is optional. Default value: empty, which indicates that all statuses are matched"},"AgentName":{"type":"string","description":"Performs a fuzzy match based on the agent name"},"WorkModeList":{"type":"string","description":"Filters the results by work mode list. This parameter is optional. Default value: empty, which indicates that all work modes are matched"},"OutboundScenario":{"type":"string","description":"Filters agents in outbound-only mode. This parameter is optional. Default value: empty, which indicates that agents are not filtered by…"},"Query":{"type":"string","description":"Performs a fuzzy filter. The value can be all or part of the agent display name, agent ID, or agent extension number. This parameter is…"},"CallTypeList":{"type":"string","description":"Filters the results by call type list. The format is a JSON array character string whose array elements are call types. This parameter is…"},"MediaType":{"type":"string","description":"The media type. Default value: Audio. Other valid values: Chat, Video, and ALL"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-realtime-skill-group-states":{"post":{"operationId":"cloud_aliyun_ccc_list_realtime_skill_group_states","summary":"You can invoke ListRealtimeSkillGroupStates to obtain the real-time skill group status report for a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SkillGroupIdList":{"type":"string","description":"List of skill group IDs for which data is queried. If not specified, all skill groups under the current instance are queried. The format…"},"PageNumber":{"type":"integer","description":"Page number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"InstanceId":{"type":"string","description":"Instance ID"},"MediaType":{"type":"string","description":"Media type. Enumeration values: AUDIO: Voice. VIDEO: Video. CHAT: Message. ALL: All"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-recent-call-detail-records":{"post":{"operationId":"cloud_aliyun_ccc_list_recent_call_detail_records","summary":"You can invoke ListRecentCallDetailRecords to obtain the list of recent call detail records for agents…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageNumber":{"type":"integer","description":"Page ordinal number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"StartTime":{"type":"integer","description":"Start UNIX timestamp. The default value is the start time of the current day. The earliest allowed time is 180 days before the current time"},"EndTime":{"type":"integer","description":"End UNIX timestamp. The default value is the current time"},"InstanceId":{"type":"string","description":"Instance ID"},"Criteria":{"type":"string","description":"Fuzzy search criteria in JSON object format. The object contains three properties that can be combined arbitrarily: phoneNumber (fuzzy…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-roles":{"post":{"operationId":"cloud_aliyun_ccc_list_roles","summary":"You can invoke ListRoles to obtain all roles under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-skill-groups":{"post":{"operationId":"cloud_aliyun_ccc_list_skill_groups","summary":"You can invoke ListSkillGroups to obtain the list of skill groups under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"SearchPattern":{"type":"string","description":"Performs fuzzy matching based on the skill group name or display name. This parameter is optional and defaults to empty, which means no…"},"PageNumber":{"type":"integer","description":"The page number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"The paging size, ranging from 1 to 100"},"MediaType":{"type":"string","description":"The media type. The default is AUDIO. Other options include CHAT and VIDEO"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-skill-levels-of-user":{"post":{"operationId":"cloud_aliyun_ccc_list_skill_levels_of_user","summary":"You can use this API to retrieve the list of skill levels for skill groups associated with a specified agent…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"IsMember":{"type":"string","description":"Indicates whether to associate with the specified agent. If true, retrieves the skill levels of skill groups associated with the agent. If…"},"PageNumber":{"type":"integer","description":"Page number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"SearchPattern":{"type":"string","description":"Perform fuzzy matching based on skill group name or display name. This parameter is optional and defaults to empty, which means no…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-sms-metadata":{"post":{"operationId":"cloud_aliyun_ccc_list_sms_metadata","summary":"Queries the details of SMS configurations","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"PageNumber":{"type":"integer","description":"The page number. The value ranges from 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. The value ranges from 1 to 100"},"ScenarioListJson":{"type":"string","description":"The type of the scenario. Valid values: SATISFACTION_SURVEY: satisfaction survey CONTACT_FLOW_NODE: Interactive Voice Response (IVR) flow…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-ticket-tasks":{"post":{"operationId":"cloud_aliyun_ccc_list_ticket_tasks","summary":"Retrieves the node information of a specified ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-ticket-templates":{"post":{"operationId":"cloud_aliyun_ccc_list_ticket_templates","summary":"Queries a list of ticket templates","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SearchPattern":{"type":"string","description":"The template name. Fuzzy match is supported"},"CategoryId":{"type":"string","description":"The ticket category ID"},"State":{"type":"string","description":"The template status. Valid values: Enabled: Online. Disabled: Offline"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-tickets":{"post":{"operationId":"cloud_aliyun_ccc_list_tickets","summary":"Queries a list of tickets for an instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageSize","PageNumber","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"},"Title":{"type":"string","description":"The ticket title"},"State":{"type":"string","description":"The ticket status"},"CategoryId":{"type":"string","description":"The ticket category ID"},"Creator":{"type":"string","description":"The creator"},"StartTime":{"type":"integer","description":"The start time used to filter tickets by creation time. The time is a UNIX timestamp in milliseconds"},"EndTime":{"type":"integer","description":"The end time used to filter tickets by creation time. The time is a UNIX timestamp in milliseconds"},"CustomerId":{"type":"string","description":"The customer ID, which is the customer profile ID in Cloud Call Center"},"JobIdList":{"type":"string","description":"The list of job IDs"},"Assignee":{"type":"string","description":"The ID of the assignee"},"AssigneeType":{"type":"string","description":"The assignee type"},"Participant":{"type":"string","description":"The ID of the participant"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-unassigned-numbers":{"post":{"operationId":"cloud_aliyun_ccc_list_unassigned_numbers","summary":"You can invoke ListUnassignedNumbers to obtain the list of numbers under your Alibaba Cloud account that…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SearchPattern":{"type":"string","description":"Performs Fuzzy Matching based on the number. This parameter is optional and defaults to empty. An empty value indicates no filtering"},"PageNumber":{"type":"integer","description":"Page number for paging, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-user-levels-of-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_list_user_levels_of_skill_group","summary":"You can invoke the ListUserLevelsOfSkillGroup API to retrieve the list of agent skill levels under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId","IsMember","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"IsMember":{"type":"string","description":"Indicates whether to associate with the specified skill group. If the value is true, the operation retrieves the skill level list of…"},"PageNumber":{"type":"integer","description":"Page number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"SearchPattern":{"type":"string","description":"Perform fuzzy matching based on agent logon name or agent display name. This parameter is optional and defaults to empty, which means no…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-users":{"post":{"operationId":"cloud_aliyun_ccc_list_users","summary":"Invoke ListUsers to obtain the agent list under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SearchPattern":{"type":"string","description":"Fuzzy matching based on the agent logon name or agent display name. This parameter is optional and defaults to empty, which means no…"},"PageNumber":{"type":"integer","description":"Page number, ranging from 1 to 100"},"PageSize":{"type":"integer","description":"Page size, ranging from 1 to 100"},"SkillGroupId":{"type":"string","description":"The skill group ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-visitor-chat-messages":{"post":{"operationId":"cloud_aliyun_ccc_list_visitor_chat_messages","summary":"You can use ListVisitorChatMessages to retrieve visitor chat records","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":false,"content":{"application/json":{"schema":{"type":"object","required":[],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SortOrder":{"type":"string","description":"Sorting order. Default is descending. Valid values: ASC: ascending. DESC: descending"},"InstanceId":{"type":"string","description":"Cloud Contact Center instance"},"VisitorId":{"type":"string","description":"Visitor ID"},"StartTime":{"type":"integer","description":"Start time, in UNIX timestamp format. Unit: milliseconds"},"EndTime":{"type":"string","description":"End time, in UNIX timestamp format. Unit: milliseconds"},"NextPageToken":{"type":"string","description":"Token for the next page. Do not include this parameter in your first request. The service returns it in the response. Include it in…"},"PageSize":{"type":"integer","description":"Number of records per page"},"AccessToken":{"type":"string","description":"Web business channel token"},"AccessChannelId":{"type":"string","description":"Web business channel ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-voicemails":{"post":{"operationId":"cloud_aliyun_ccc_list_voicemails","summary":"Queries a list of voice mails for a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","PageNumber","PageSize"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID of the Cloud Call Center"},"PageNumber":{"type":"integer","description":"The page number. Valid values: 1 to 100"},"PageSize":{"type":"integer","description":"The number of entries per page. Valid values: 1 to 100"},"StartTime":{"type":"integer","description":"The start time of the historical data to retrieve. The time is a UNIX timestamp in milliseconds. Default value: 00:00:00 on the current…"},"EndTime":{"type":"integer","description":"The end time of the historical data to retrieve. The time is a UNIX timestamp in milliseconds. Default value: the current time. This…"},"ContactId":{"type":"string","description":"The ID of the call. You can use this parameter to query the record of a specific call. You can obtain the call ID from the softphone SDK…"},"Caller":{"type":"string","description":"The caller number"},"Name":{"type":"string","description":"The name of the voice mail"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/list-waiting-chats":{"post":{"operationId":"cloud_aliyun_ccc_list_waiting_chats","summary":"The ListWaitingChats operation allows agents to retrieve chats that are waiting in a queue to be assigned or…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupIdList":{"type":"string","description":"Skill group ID list"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/make-call":{"post":{"operationId":"cloud_aliyun_ccc_make_call","summary":"You can invoke MakeCall to initiate a call. The callee can be an internal agent or an external customer","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Callee"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID."},"UserId":{"type":"string","description":"Agent ID initiating the outbound call. This field is optional. If not specified, the system uses the agent mapped to the current RAM user…"},"DeviceId":{"type":"string","description":"Device ID. This field is meaningless and can be filled with any value."},"Caller":{"type":"string","description":"Caller number. This parameter is invalid for internal calls. For outbound calls, specify an outbound number available to the current…"},"Callee":{"type":"string","description":"Callee number. For internal calls, specify the target agent's extension number in this field. For outbound calls, specify the customer's…"},"TimeoutSeconds":{"type":"integer","description":"Timeout. If the call is not answered within the time specified by this parameter, the system automatically hangs up. Valid values range…"},"Tags":{"type":"string","description":"Ingest endpoint data. The customer does not need to concern themselves with this"},"MaskedCallee":{"type":"string","description":"The desensitized callee number. If this field is not empty, it indicates that the callee number must be desensitized. The desensitization…"},"MediaType":{"type":"string","description":"Media type. The default value is AUDIO. Other valid values include VIDEO."},"FlashSmsVariables":{"type":"string","description":"Flash SMS configuration"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-audio-file":{"post":{"operationId":"cloud_aliyun_ccc_modify_audio_file","summary":"You can invoke ModifyAudioFile to modify the audio file associated with a specified audio resource ID under…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AudioResourceId","Name","OssFileKey","AudioFileName"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"AudioResourceId":{"type":"string","description":"Audio resource ID, which uniquely identifies an audio file"},"Name":{"type":"string","description":"Display name of the audio file. It must be 1 to 32 characters in length. The display name cannot be changed when modifying the audio file,…"},"OssFileKey":{"type":"string","description":"The OSS key of the audio file to be modified"},"AudioFileName":{"type":"string","description":"Name of the audio file to be modified. You can specify new content for the audio file here"},"Usage":{"type":"string","description":"Usage of the audio file. The default value is General (used in scenarios such as IVR). Other valid values include HoldMusic (hold music…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-campaign-numbers":{"post":{"operationId":"cloud_aliyun_ccc_modify_campaign_numbers","summary":"Modifies the calling numbers for a batch prediction outbound campaign","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["CampaignId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"CampaignId":{"type":"string","description":"The campaign ID"},"InstGroupId":{"type":"string","description":"The ID of the number collection"},"NumberList":{"type":"string","description":"The list of numbers (JSON-encoded)"},"InstanceId":{"type":"string","description":"The ID of the Cloud Call Center (CCC) instance"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-custom-call-tagging":{"post":{"operationId":"cloud_aliyun_ccc_modify_custom_call_tagging","summary":"You can invoke ModifyCustomCallTagging to modify the description and attached number tags of an inbound…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"Number":{"type":"string","description":"The number associated with the inbound number mark. The system matches the inbound number mark to be modified based on this number"},"CallTagNameList":{"type":"string","description":"A list of number tag names. You must provide the complete list of number tags to be modified, and ensure that these number tags have…"},"Description":{"type":"string","description":"The new description for the inbound number mark. This parameter is optional. The default value is empty, which indicates that the…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-instance":{"post":{"operationId":"cloud_aliyun_ccc_modify_instance","summary":"You can invoke ModifyInstance to modify a Cloud Contact Center instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Description":{"type":"string","description":"Description of the instance. The description can be up to 256 characters in length"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-phone-number":{"post":{"operationId":"cloud_aliyun_ccc_modify_phone_number","summary":"You can invoke ModifyPhoneNumber to modify the information of a specified phone number under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number","Usage"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Number":{"type":"string","description":"Phone number"},"Usage":{"type":"string","description":"Number usage"},"ContactFlowId":{"type":"string","description":"The IVR contact flow ID attached to the number. This field is valid only when the number usage is Inbound or Bidirection"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_modify_skill_group","summary":"You can invoke ModifySkillGroup to modify the information of a skill group associated with a specified skill…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"DisplayName":{"type":"string","description":"Display name of the skill group, which must be 1 to 64 characters in length"},"Description":{"type":"string","description":"Description of the skill group. This parameter is optional and defaults to empty"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-skill-levels-of-user":{"post":{"operationId":"cloud_aliyun_ccc_modify_skill_levels_of_user","summary":"Modify the skill level of a specified agent in one or more skill groups under a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","SkillLevelList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"SkillLevelList":{"type":"string","description":"A JSON-formatted string representing an array of objects specifying skill levels for skill groups. Each array element is an object…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-user":{"post":{"operationId":"cloud_aliyun_ccc_modify_user","summary":"You can invoke ModifyUser to modify the information of a specified agent under a specified instance. You can…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","WorkMode"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"Mobile":{"type":"string","description":"Agent's personal phone number"},"WorkMode":{"type":"string","description":"Work mode"},"RoleId":{"type":"string","description":"Role ID, in the format: role\\@instance ID"},"DisplayId":{"type":"string","description":"Agent ID (employee ID)"},"DisplayName":{"type":"string","description":"User's full name"},"Force":{"type":"string","description":"Whether to force the modification"},"Nickname":{"type":"string","description":"Agent nickname"},"AvatarUrl":{"type":"string","description":"Agent profile picture URL"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/modify-user-levels-of-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_modify_user_levels_of_skill_group","summary":"You can invoke ModifyUserLevelsOfSkillGroup to modify the skill levels of one or more agents under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId","UserLevelList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"UserLevelList":{"type":"string","description":"A JSON-formatted string representing an array of agent skill levels. Each array element is an object containing two fields: userId and…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/monitor-call":{"post":{"operationId":"cloud_aliyun_ccc_monitor_call","summary":"You can invoke MonitorCall to listen to a call associated with a specified call ID under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","MonitoredUserId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"MonitoredUserId":{"type":"string","description":"The ID of the agent being monitored"},"TimeoutSeconds":{"type":"integer","description":"The timeout period for the listening operation, in seconds. If the listening operation does not succeed within the specified time, it is…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/mute-call":{"post":{"operationId":"cloud_aliyun_ccc_mute_call","summary":"You can invoke MuteCall to mute the call associated with a specified call ID under a specified instance.…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID to be muted"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"The call ID"},"ChannelId":{"type":"string","description":"The ID of the voice channel to be muted. This parameter is optional and defaults to empty. If it is empty, the voice channel of the agent…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/pause-campaign":{"post":{"operationId":"cloud_aliyun_ccc_pause_campaign","summary":"Invoke PauseCampaign to pause the predictive outbound calling Activity corresponding to the specified ID…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The predictive outbound calling Activity ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/pick-outbound-numbers":{"post":{"operationId":"cloud_aliyun_ccc_pick_outbound_numbers","summary":"You can invoke PickOutboundNumbers to select an appropriate caller number based on the provided callee…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CalledNumber","SkillGroupIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"CalledNumber":{"type":"string","description":"Called number"},"Count":{"type":"integer","description":"The desired quantity of selectable numbers to return. Default is 1"},"SkillGroupIdList":{"type":"string","description":"A collection of skill group IDs, formatted as a JSON array string. Each array element is a skill group ID. Numbers are associated with…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/poll-user-status":{"post":{"operationId":"cloud_aliyun_ccc_poll_user_status","summary":"Polls the status of a specified agent in a specified instance. It is typically called by the frontend agent…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID"},"DeviceId":{"type":"string","description":"The device ID. This parameter is not used and can be set to any value"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/process-custom-imcallback":{"post":{"operationId":"cloud_aliyun_ccc_process_custom_imcallback","summary":"Processes third-party instant messaging callbacks","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["AccessChannelId","ConversationId","SenderId","InstanceId","MessageContent"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"AccessChannelId":{"type":"string","description":"The ID of the network service channel"},"ConversationId":{"type":"string","description":"The conversation ID"},"SenderId":{"type":"string","description":"The user ID of the message sender"},"SenderName":{"type":"string","description":"The name of the sender"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"},"SenderAvatarMediaId":{"type":"string","description":"The media ID of the sender avatar"},"MessageContent":{"type":"string","description":"The message content"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/publish-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_publish_contact_flow","summary":"Publishes a contact flow","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactFlowId","DraftId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"ContactFlowId":{"type":"string","description":"The contact flow ID"},"DraftId":{"type":"string","description":"The draft ID. This is the ID of the draft version that corresponds to the current contact flow"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/ready-for-service":{"post":{"operationId":"cloud_aliyun_ccc_ready_for_service","summary":"You can invoke ReadyForService to make a specified agent under a specified instance ready. After becoming…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, it defaults to the agent mapped to the current RAM account"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"OutboundScenario":{"type":"string","description":"Specifies whether to enter outbound-only mode after being published. This parameter is optional and defaults to false"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/redial-call":{"post":{"operationId":"cloud_aliyun_ccc_redial_call","summary":"Redials a number in a desensitized call record","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID of the call center"},"UserId":{"type":"string","description":"The user ID of the agent"},"DeviceId":{"type":"string","description":"The unique ID provided by the agent client to identify an agent workstation"},"Caller":{"type":"string","description":"The caller number"},"Callee":{"type":"string","description":"The called number"},"TimeoutSeconds":{"type":"integer","description":"The timeout period in seconds. The call is automatically disconnected if it is not answered within this period"},"Tags":{"type":"string","description":"The attached data. The value cannot exceed 128 bytes. This parameter is primarily used for extended requirements and can be ignored by…"},"JobId":{"type":"string","description":"The job ID of the previous call to be redialed"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/register-device":{"post":{"operationId":"cloud_aliyun_ccc_register_device","summary":"Registers a SIP device to a specified agent under a specified instance. The SIP device can be a SIP phone or…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","DeviceId","Password"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID"},"DeviceId":{"type":"string","description":"The device ID. You can specify a custom string value for this parameter"},"Password":{"type":"string","description":"The device password. This password is used for authentication when the SIP device initiates a registration signal. Keep the password secure"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/register-devices":{"post":{"operationId":"cloud_aliyun_ccc_register_devices","summary":"Registers one or more SIP devices to a specified agent under a specified instance. The SIP devices can be…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","DeviceId","Password"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserIdListJson":{"type":"string","description":"The list of agent IDs. The format is a JSON array character string, and each array element is an agent ID"},"DeviceId":{"type":"string","description":"The device ID. You can set this parameter to a custom string value. No special requirements apply"},"Password":{"type":"string","description":"The device password. This password is used for authentication when the SIP device initiates registration signaling. Keep the password secure"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/reject-chat":{"post":{"operationId":"cloud_aliyun_ccc_reject_chat","summary":"Rejects a chat assigned to an agent","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"JobId":{"type":"string","description":"The call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/reject-ticket":{"post":{"operationId":"cloud_aliyun_ccc_reject_ticket","summary":"Use the RejectTicket operation to reject a ticket. The ticket creator can add information to a rejected…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"},"Comment":{"type":"string","description":"The comment on the ticket"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/release-call":{"post":{"operationId":"cloud_aliyun_ccc_release_call","summary":"You can invoke ReleaseCall to hang up the call associated with a specified call ID under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, the agent mapped to the current Resource Access Management (RAM) user is used by default"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"Call ID"},"ChannelId":{"type":"string","description":"Channel ID of the call to hang up. This parameter is optional. If not specified, it defaults to the channel where the agent corresponding…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/release-chat":{"post":{"operationId":"cloud_aliyun_ccc_release_chat","summary":"The ReleaseChat operation ends the current chat","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["JobId","UserType"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"JobId":{"type":"string","description":"Job ID"},"UserType":{"type":"string","description":"User type. CUSTOMER: visitor AGENT: agent"},"UserId":{"type":"string","description":"User ID. Visitor ID or agent ID"},"Token":{"type":"string","description":"Channel token for network services"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-blacklist-call-tagging":{"post":{"operationId":"cloud_aliyun_ccc_remove_blacklist_call_tagging","summary":"Removes the blacklist tag from a specified phone number","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"ID of the Cloud Contact Center instance"},"Number":{"type":"string","description":"Phone number"},"JobId":{"type":"string","description":"Call ID. Provide this field only for masked numbers (containing *). Do not provide it for unmasked numbers"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-do-not-call-numbers":{"post":{"operationId":"cloud_aliyun_ccc_remove_do_not_call_numbers","summary":"You can invoke RemoveDoNotCallNumbers to delete one or more Do Not Call number configuration items under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"NumberList":{"type":"string","description":"List of Do Not Call numbers to be deleted, formatted as a JSON array string. The array length must be between 1 and 300"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-personal-numbers-from-user":{"post":{"operationId":"cloud_aliyun_ccc_remove_personal_numbers_from_user","summary":"You can invoke RemovePersonalNumbersFromUser to delete one or more personal outbound numbers associated with…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","NumberList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"NumberList":{"type":"string","description":"List of personal outbound numbers to delete. You can obtain the current list of personal outbound numbers associated with the agent by…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-phone-number-from-skill-groups":{"post":{"operationId":"cloud_aliyun_ccc_remove_phone_number_from_skill_groups","summary":"You can invoke RemovePhoneNumberFromSkillGroups to delete the binding relationship between a specified phone…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Number","SkillGroupIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Number":{"type":"string","description":"The phone number to detach"},"SkillGroupIdList":{"type":"string","description":"List of skill group IDs to detach. Ensure that each skill group is already associated with the phone number"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-phone-numbers":{"post":{"operationId":"cloud_aliyun_ccc_remove_phone_numbers","summary":"Removes one or more phone numbers from a specified instance. This operation does not permanently delete the…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","NumberList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"NumberList":{"type":"string","description":"The list of phone numbers to remove"},"Force":{"type":"string","description":"Specifies whether to force delete the phone numbers. If a phone number is associated with a skill group, contact flow, or agent, you can…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-phone-numbers-from-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_remove_phone_numbers_from_skill_group","summary":"You can invoke RemovePhoneNumbersFromSkillGroup to delete the association between one or more phone numbers…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","NumberList","SkillGroupId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"NumberList":{"type":"string","description":"List of phone numbers"},"SkillGroupId":{"type":"string","description":"Skill group ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-skill-groups-from-user":{"post":{"operationId":"cloud_aliyun_ccc_remove_skill_groups_from_user","summary":"You can invoke RemoveSkillGroupsFromUser to delete the association between one or more skill groups and a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","SkillGroupIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"SkillGroupIdList":{"type":"string","description":"A list of skill group IDs to disassociate, formatted as a JSON array string, where each array element is a skill group ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-users":{"post":{"operationId":"cloud_aliyun_ccc_remove_users","summary":"You can invoke RemoveUsers to delete one or more agents from a specified instance. This operation only…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserIdList":{"type":"string","description":"A JSON-formatted string representing an array of agent IDs. Each array element is an agent ID"},"Force":{"type":"string","description":"Specifies whether to force delete"},"FilePath":{"type":"string","description":"The ObjectKey of the OSS object containing the file with the list of users to delete"},"NotificationEmail":{"type":"string","description":"Notification email address"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/remove-users-from-skill-group":{"post":{"operationId":"cloud_aliyun_ccc_remove_users_from_skill_group","summary":"You can invoke RemoveUsersFromSkillGroup to delete the association between one or more agents and a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","SkillGroupId","UserIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"SkillGroupId":{"type":"string","description":"Skill group ID"},"UserIdList":{"type":"string","description":"List of agent IDs"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/reset-agent-state":{"post":{"operationId":"cloud_aliyun_ccc_reset_agent_state","summary":"Resets the state of a specified agent in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID. This parameter is optional. If you do not specify this parameter, the agent mapped to the current RAM user is used by default"},"DeviceId":{"type":"string","description":"The device ID. You can specify any value. This parameter has no special purpose or requirements"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/reset-user-password":{"post":{"operationId":"cloud_aliyun_ccc_reset_user_password","summary":"Invoke ResetUserPassword to reset the logon password of a specified agent under a specified instance. In…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","UserId","Password"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"Password":{"type":"string","description":"New password"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/restore-archived-recordings":{"post":{"operationId":"cloud_aliyun_ccc_restore_archived_recordings","summary":"Restores call recordings for the specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Cloud Contact Center instance ID"},"ContactIds":{"type":"string","description":"List of contact IDs, in JSON format"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/resubmit-ticket":{"post":{"operationId":"cloud_aliyun_ccc_resubmit_ticket","summary":"You can use the ResubmitTicket API to resubmit a rejected or returned ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","TicketId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"},"Comment":{"type":"string","description":"The handling comment"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/resume-campaign":{"post":{"operationId":"cloud_aliyun_ccc_resume_campaign","summary":"Invoke ResumeCampaign to recover the predictive outbound calling Activity corresponding to the specified ID…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The predictive outbound calling Activity ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/retrieve-call":{"post":{"operationId":"cloud_aliyun_ccc_retrieve_call","summary":"You can invoke RetrieveCall to retrieve a call associated with a specified call ID under a specified…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","ChannelId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"Call ID"},"ChannelId":{"type":"string","description":"Channel ID of the call to retrieve"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/save-document":{"post":{"operationId":"cloud_aliyun_ccc_save_document","summary":"Saves a document in a specified instance","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","DocumentJson","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"DocumentId":{"type":"string","description":"The document ID"},"DocumentJson":{"type":"string","description":"The document content to save, which must comply with the rules defined in the schema"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/save-rtcstats-v2":{"post":{"operationId":"cloud_aliyun_ccc_save_rtcstats_v2","summary":"Invoke SaveRTCStatsV2 to report Web Real-Time Communication (WebRTC) voice transmission statistics…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CallId","GeneralInfo","SenderReport","ReceiverReport","GoogAddress"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"CallId":{"type":"string","description":"Call ID"},"GeneralInfo":{"type":"string","description":"General information"},"SenderReport":{"type":"string","description":"Content of the sender report"},"ReceiverReport":{"type":"string","description":"Content of the receiver report"},"GoogAddress":{"type":"string","description":"Access point address"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/save-terminal-log":{"post":{"operationId":"cloud_aliyun_ccc_save_terminal_log","summary":"Invoke the SaveTerminalLog API to report agent-side log information. Regular customers do not need to be…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CallId","JobId","AppName","DataType","Content","Status","UniqueRequestId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CallId":{"type":"string","description":"The CallId of the call channel, generated by the SIP protocol. Each SIP call has a unique CallId"},"JobId":{"type":"string","description":"The call ID"},"AppName":{"type":"string","description":"The AppName"},"DataType":{"type":"integer","description":"The data type. The default value is 1"},"Content":{"type":"string","description":"The content information"},"Status":{"type":"string","description":"The status information, either true or false"},"UniqueRequestId":{"type":"string","description":"The method request ID"},"MethodName":{"type":"string","description":"The method name"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/save-web-rtcstats":{"post":{"operationId":"cloud_aliyun_ccc_save_web_rtcstats","summary":"Invoke the SaveWebRTCStats API to report Web Real-Time Communication (WebRTC) voice transmission statistics…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CallId","GeneralInfo","SenderReport","ReceiverReport","GoogAddress"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CallId":{"type":"string","description":"The call ID"},"GeneralInfo":{"type":"string","description":"General information"},"SenderReport":{"type":"string","description":"The content of the sender report"},"ReceiverReport":{"type":"string","description":"The content of the receiver report"},"GoogAddress":{"type":"string","description":"The access point address"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/save-web-rtc-info":{"post":{"operationId":"cloud_aliyun_ccc_save_web_rtc_info","summary":"Invoke the SaveWebRtcInfo API to report WebRTC call status information from the agent side, including call…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CallId","JobId","ContentType","Content"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CallId":{"type":"string","description":"The CallId of the call channel, generated by the SIP protocol. Each SIP call has a unique CallId"},"JobId":{"type":"string","description":"The call ID"},"ContentType":{"type":"string","description":"The reporting content. The value comes from the voice transmission quality data obtained via rtcPeerConnection.getStats(selector) in the…"},"Content":{"type":"string","description":"The reporting content information. This parameter is used only on the public cloud platform of Cloud Contact Center and does not require…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/send-dtmf-signaling":{"post":{"operationId":"cloud_aliyun_ccc_send_dtmf_signaling","summary":"You can invoke SendDtmfSignaling to send DTMF keypress information during a call","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId","ChannelId","Dtmf"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID that sends DTMF"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"The call ID"},"ChannelId":{"type":"string","description":"The channel ID of the call to which DTMF tones are to be sent"},"Dtmf":{"type":"string","description":"DTMF key information, which refers to the keys on a dial pad, including 0–9, *, and #"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/sign-in-group":{"post":{"operationId":"cloud_aliyun_ccc_sign_in_group","summary":"You can invoke SignInGroup to sign an agent into a specified skill group under a specified instance, which…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","DeviceId","SignedSkillGroupIdList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, the agent mapped to the current Resource Access Management (RAM) user is used by default"},"DeviceId":{"type":"string","description":"Voice device ID. When multiple voice devices are active, use this parameter to specify one of them, such as a browser Web Real-Time…"},"SignedSkillGroupIdList":{"type":"string","description":"List of skill group IDs to sign in to, formatted as a JSON array string, where each array element is a skill group ID"},"ChatDeviceId":{"type":"string","description":"Chat device ID"},"Additivity":{"type":"string","description":"If an agent has already signed in to some skill groups, setting this parameter to true allows the agent to sign in to additional skill…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/sign-out-group":{"post":{"operationId":"cloud_aliyun_ccc_sign_out_group","summary":"You can call SignOutGroup to check out an agent from the skill group they are currently signed into, which…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, the agent mapped to the current Resource Access Management (RAM) user is used by default"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/start-back2-back-call":{"post":{"operationId":"cloud_aliyun_ccc_start_back2_back_call","summary":"You can invoke StartBack2BackCall to initiate a back-to-back call","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Caller","Callee","Broker"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"Caller":{"type":"string","description":"Caller number"},"Callee":{"type":"string","description":"The callee number"},"TimeoutSeconds":{"type":"integer","description":"The timeout for the dual-call, in seconds. If the call is not answered within the specified time, it will be automatically disconnected.…"},"Broker":{"type":"string","description":"The intermediate number, which must be an active outbound number under the instance. This number is used to sequentially call the caller…"},"AdditionalBroker":{"type":"string","description":"Additional intermediate number. If this parameter is provided, the intermediate number specified by the Broker parameter is used to call…"},"Tags":{"type":"string","description":"Ingest endpoint data. It must not exceed 128 bytes and is primarily used for extension purposes. Ordinary customers do not need to concern…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/start-chat":{"post":{"operationId":"cloud_aliyun_ccc_start_chat","summary":"Starts a chat session","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["UserList"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserList":{"type":"string","description":"The information about chat members (JSON-encoded)"},"Token":{"type":"string","description":"The channel token for the web service"},"AccessChannelId":{"type":"string","description":"The ID of the web service channel"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/start-conference":{"post":{"operationId":"cloud_aliyun_ccc_start_conference","summary":"You can invoke StartConference to initiate a conference","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ParticipantListJson"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"UserId":{"type":"string","description":"The agent ID initiating the conference call. This parameter is optional. If not specified, the agent mapped to the current RAM account is…"},"ParticipantListJson":{"type":"string","description":"A JSON-formatted string representing an array of participants. Each array element represents a participant. For internal calls to agents,…"},"TimeoutSeconds":{"type":"integer","description":"Timeout period. If the call is not answered within the time specified by this parameter, it will be automatically disconnected. This…"},"Tags":{"type":"string","description":"Ingest endpoint data. It cannot exceed 128 bytes and is primarily used for extension requirements. Ordinary customers do not need to…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/start-edit-contact-flow":{"post":{"operationId":"cloud_aliyun_ccc_start_edit_contact_flow","summary":"Start editing a contact flow and generate a draft version","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ContactFlowId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"ContactFlowId":{"type":"string","description":"The contact flow ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/start-predictive-call":{"post":{"operationId":"cloud_aliyun_ccc_start_predictive_call","summary":"Invoke StartPredictiveCall to initiate predictive outbound calling","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Caller","Callee","ContactFlowId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"Caller":{"type":"string","description":"The caller number, which must be an active outbound number under the instance"},"Callee":{"type":"string","description":"The callee number"},"TimeoutSeconds":{"type":"integer","description":"The timeout period, in seconds. If the call is not answered within the specified time, it is automatically disconnected"},"ContactFlowId":{"type":"string","description":"The IVR contact flow ID. After the callee answers, the call is automatically transferred into this IVR flow"},"Tags":{"type":"string","description":"The ingest endpoint data, primarily used for extension purposes. Regular users do not need to concern themselves with this"},"ContactFlowVariables":{"type":"string","description":"The contact flow variables passed in as a JSON-formatted string of an array. Each array element is a key-value pair, where the key is the…"},"MaskedCallee":{"type":"string","description":"The desensitized callee number. If this field is not empty, it indicates that the callee number must be desensitized. The Desensitization…"},"SkillGroupId":{"type":"string","description":"The skill group ID. This parameter is optional. If specified, the outbound number is selected only from the numbers associated with the…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/start-privacy-call":{"post":{"operationId":"cloud_aliyun_ccc_start_privacy_call","summary":"Initiates a privacy call","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AppId","Caller","Callee"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The Cloud Call Center instance ID"},"AppId":{"type":"string","description":"The application ID"},"Caller":{"type":"string","description":"The caller number"},"Callee":{"type":"string","description":"The called number"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/submit-campaign":{"post":{"operationId":"cloud_aliyun_ccc_submit_campaign","summary":"Invoke SubmitCampaign to start the predictive outbound calling activity corresponding to the specified ID…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"CampaignId":{"type":"string","description":"The predictive outbound calling activity ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/switch-to-conference":{"post":{"operationId":"cloud_aliyun_ccc_switch_to_conference","summary":"You can invoke SwitchToConference to switch the status of a specified call under a specified instance to a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","JobId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, the agent mapped to the current Resource Access Management (RAM) user is used by default"},"DeviceId":{"type":"string","description":"Invalid field. You can enter any value"},"JobId":{"type":"string","description":"Call ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/take-break":{"post":{"operationId":"cloud_aliyun_ccc_take_break","summary":"You can invoke TakeBreak to set a specified agent in a specified instance to the break state","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","Code"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID. If not specified, the agent mapped to the current RAM account is used by default"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"Code":{"type":"string","description":"Break status code. Customers can define any custom break status"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/terminate-ticket":{"post":{"operationId":"cloud_aliyun_ccc_terminate_ticket","summary":"Closes a ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"},"Comment":{"type":"string","description":"Resolution comments"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/transfer-ticket-task":{"post":{"operationId":"cloud_aliyun_ccc_transfer_ticket_task","summary":"You can call TransferTicketTask to transfer a ticket to another user","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["Assignee","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TicketId":{"type":"string","description":"The ticket ID"},"TaskId":{"type":"string","description":"The node ID"},"Assignee":{"type":"string","description":"The ID of the assignee"},"InstanceId":{"type":"string","description":"The instance ID"},"Comment":{"type":"string","description":"Comments"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/unmute-call":{"post":{"operationId":"cloud_aliyun_ccc_unmute_call","summary":"[responses_200_schema_properties_Data_properties_UserContext_properties_UserState_type]string","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"The agent ID to unmute. If not specified, defaults to the agent mapped to the current RAM account"},"DeviceId":{"type":"string","description":"Device ID. This parameter is meaningless and can be filled with any value"},"JobId":{"type":"string","description":"The call ID"},"ChannelId":{"type":"string","description":"The channel ID to unmute. This parameter is optional and defaults to empty. If empty, the system unmutes the channel associated with the…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/unregister-device":{"post":{"operationId":"cloud_aliyun_ccc_unregister_device","summary":"You can invoke UnregisterDevice to delete the device registration record of a specified agent under a…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"Instance ID"},"UserId":{"type":"string","description":"Agent ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-call-summary":{"post":{"operationId":"cloud_aliyun_ccc_update_call_summary","summary":"Updates a call summary","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["TicketId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TicketId":{"type":"string","description":"Summary ID"},"Context":{"type":"string","description":"Content to update"},"InstanceId":{"type":"string","description":"Instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-campaign":{"post":{"operationId":"cloud_aliyun_ccc_update_campaign","summary":"Updates the parameters of an outbound call campaign","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","CampaignId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID of the Cloud Call Center"},"CampaignId":{"type":"string","description":"The ID of the predictive outbound call campaign"},"StartTime":{"type":"string","description":"The start time in UNIX timestamp format, in milliseconds"},"EndTime":{"type":"string","description":"The end time in UNIX timestamp format, in milliseconds"},"CallableTime":{"type":"string","description":"The callable time periods. Multiple time periods are supported. The start and end times of each time period are in the HH:mm:ss format"},"StrategyParameters":{"type":"string","description":"The strategy parameters"},"Name":{"type":"string","description":"The name of the predictive outbound call campaign"},"ContactFlowId":{"type":"string","description":"The ID of the contact flow"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-chat-routing-profile":{"post":{"operationId":"cloud_aliyun_ccc_update_chat_routing_profile","summary":"You can use UpdateChatRoutingProfile to configure session transfers","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","RoutingProfiles"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"RoutingProfiles":{"type":"string","description":"The session assignment/transfer configuration"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-config-items":{"post":{"operationId":"cloud_aliyun_ccc_update_config_items","summary":"Adds or modifies the configuration items of a specified instance, such as whether to hide caller IDs and…","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","ObjectId","ObjectType","ConfigItems"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"ObjectId":{"type":"string","description":"The ID of the object to which the configuration items belong"},"ObjectType":{"type":"string","description":"The type of the object to which the configuration items belong"},"ConfigItems":{"type":"string","description":"The list of configuration items. The value is a character string in JSON array format. Each array element is an object that contains two…"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-schema-property":{"post":{"operationId":"cloud_aliyun_ccc_update_schema_property","summary":"Updates a property in the specified schema","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["SchemaId","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"SchemaId":{"type":"string","description":"schema id"},"Property":{"type":"string","description":"The property (JSON-encoded)"},"RequestId":{"type":"string","description":"The request ID"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-subscription":{"post":{"operationId":"cloud_aliyun_ccc_update_subscription","summary":"Configures message subscriptions","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","AccessPoint","EventSubscriptionsJson"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID of the Cloud Call Center"},"AliyunUid":{"type":"integer","description":"This parameter is not required"},"ProducerId":{"type":"string","description":"The producer ID. If you use Message Queue (MQ), this parameter corresponds to the group ID. If you use a webhook, set this parameter to…"},"DefaultTopic":{"type":"string","description":"The default topic. If you use MQ, this parameter specifies the MQ topic. If you use a webhook, set this parameter to Topic_Webhook"},"AccessPoint":{"type":"string","description":"The access point. For MQ, specify the MQ endpoint. For a webhook, specify the webhook service URL"},"EventSubscriptionsJson":{"type":"string","description":"The message subscription list"},"MqType":{"type":"string","description":"The message push type. Valid values: rocketmq4 rocketmq5 webhook"},"Username":{"type":"string","description":"The MQ username. This parameter is required only when MqType is set to rocketmq5"},"Password":{"type":"string","description":"The MQ password. This parameter is required only when MqType is set to rocketmq5"},"MqInstanceId":{"type":"string","description":"The MQ instance ID. This parameter is required when MqType is set to rocketmq4 or rocketmq5"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/update-ticket":{"post":{"operationId":"cloud_aliyun_ccc_update_ticket","summary":"UpdateTicket updates the content of a ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["InstanceId","TicketId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"InstanceId":{"type":"string","description":"The instance ID"},"TicketId":{"type":"string","description":"The ticket ID"},"Title":{"type":"string","description":"The ticket title"},"CustomerId":{"type":"string","description":"The user ID"},"Context":{"type":"string","description":"The ticket form information"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/withdraw-ticket":{"post":{"operationId":"cloud_aliyun_ccc_withdraw_ticket","summary":"You can use WithdrawTicket to withdraw a ticket","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","required":["TicketId","Comment","InstanceId"],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"},"TicketId":{"type":"string","description":"The ticket ID"},"Comment":{"type":"string","description":"The comments"},"InstanceId":{"type":"string","description":"The instance ID"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}},"/v1/cloud:aliyun-ccc/version":{"post":{"operationId":"cloud_aliyun_ccc_version","summary":"version","description":"POST /","tags":["cloud"],"parameters":[],"requestBody":{"required":false,"content":{"application/json":{"schema":{"type":"object","required":[],"properties":{"endpoint":{"type":"string","enum":["https://ccc.cn-hangzhou.aliyuncs.com","https://ccc.cn-shanghai.aliyuncs.com"],"default":"https://ccc.cn-hangzhou.aliyuncs.com","description":"Regional endpoint, for example https://ccc.cn-hangzhou.aliyuncs.com"}}}}}},"responses":{"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RunEnvelope"}}}},"4XX":{"$ref":"#/components/responses/Error"},"5XX":{"$ref":"#/components/responses/Error"}},"x-apizie-cache-ttl":0,"x-apizie-min-plan":null,"x-apizie-bulk":false,"x-apizie-status":"byok"}}},"components":{"securitySchemes":{"ApiKeyAuth":{"type":"apiKey","in":"header","name":"x-api-key"}},"schemas":{"RunEnvelope":{"type":"object","required":["project","data","timestamp"],"properties":{"project":{"type":"string","example":"dev-tools:hash"},"data":{},"timestamp":{"type":"string","format":"date-time"}}},"ErrorEnvelope":{"type":"object","properties":{"content":{},"message":{"type":"string"},"errors":{"type":"array","items":{}},"error":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"}}}}}},"responses":{"Error":{"description":"Invalid key, plan gate, rate limit or upstream failure","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ErrorEnvelope"}}}}}}}