# Tencent Cloud Cloud Contact Center API

> Tencent Cloud Cloud Contact Center API on Apizie: 84 endpoints (Abort Agent Cruise Dialing Campaign, Abort Predictive Dialing Campaign, Bind Number Call In Interface, Bind Number Call Out Skill Group, …) returned as clean JSON through one API key. Send your own provider key in the x-upstream-key header. Call it over REST at https://apizie.tech/v1/cloud:tencent-ccc/{endpoint} or from Claude, ChatGPT and Cursor through the Apizie MCP server. Free plan: 1,000 requests a month.

- Project key: `cloud:tencent-ccc`
- Category: Cloud
- Status: byok
- Source: https://www.tencentcloud.com/document/api
- Page: https://apizie.tech/api/cloud/tencent-ccc
- OpenAPI: https://apizie.tech/api/cloud/tencent-ccc/openapi.json

Tencent Cloud API 3.0 for Cloud Contact Center (ccc). Every call is signed with TC3-HMAC-SHA256 using your SecretId and SecretKey.

## Endpoints

### Abort Agent Cruise Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/abort-agent-cruise-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Abort Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/abort-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Bind Number Call In Interface
`POST https://apizie.tech/v1/cloud:tencent-ccc/bind-number-call-in-interface` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Number | string | yes |  |
| CallInInterface | object | no |  |
| NumberType | string | no |  |

### Bind Number Call Out Skill Group
`POST https://apizie.tech/v1/cloud:tencent-ccc/bind-number-call-out-skill-group` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Number | string | yes |  |
| SkillGroupIds | array | yes |  |

### Bind Staff Skill Group List
`POST https://apizie.tech/v1/cloud:tencent-ccc/bind-staff-skill-group-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StaffEmail | string | yes |  |
| StaffSkillGroupList | array | yes |  |

### Control AIConversation
`POST https://apizie.tech/v1/cloud:tencent-ccc/control-aiconversation` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SessionId | string | yes |  |
| SdkAppId | integer | yes |  |
| Command | string | no |  |
| ServerPushText | object | no |  |
| InvokeLLM | object | no |  |

### Create AIAgent Call
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-aiagent-call` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| AIAgentId | integer | yes |  |
| Callee | string | yes |  |
| Callers | array | no |  |
| Variables | array | no |  |
| MaxRingTimeoutSecond | integer | no |  |
| AcquireTimeoutSecond | integer | no |  |

### Create AICall
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-aicall` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Callee | string | yes |  |
| LLMType | string | yes |  |
| APIKey | string | yes |  |
| APIUrl | string | yes |  |
| SystemPrompt | string | no |  |
| Model | string | no |  |
| VoiceType | string | no |  |
| Callers | array | no |  |
| WelcomeMessage | string | no |  |
| WelcomeType | integer | no |  |
| WelcomeMessagePriority | integer | no |  |
| MaxDuration | integer | no |  |
| Languages | array | no |  |
| InterruptMode | integer | no |  |
| InterruptSpeechDuration | integer | no |  |
| EndFunctionEnable | boolean | no |  |
| EndFunctionDesc | string | no |  |
| TransferFunctionEnable | boolean | no |  |
| TransferItems | array | no |  |
| TransferToAgentEnable | boolean | no |  |
| TransferToAgentItems | array | no |  |
| NotifyDuration | integer | no |  |
| NotifyMessage | string | no |  |
| NotifyMaxCount | integer | no |  |
| CustomTTSConfig | string | no |  |
| VadSilenceTime | integer | no |  |
| ExtractConfig | array | no |  |
| Temperature | number | no |  |
| Variables | array | no |  |
| TopP | number | no |  |
| VadLevel | integer | no |  |
| ToneWord | object | no |  |
| EnableComplianceAudio | boolean | no |  |
| EnableVoicemailDetection | boolean | no |  |
| VoicemailAction | integer | no |  |
| LLMExtraBody | string | no |  |
| MaxCallDurationMs | integer | no |  |
| MaxRingTimeoutSecond | integer | no |  |
| AmbientSoundType | string | no |  |
| AmbientSoundVolume | number | no |  |
| AcquireTimeoutSecond | integer | no |  |
| CustomSTTConfig | string | no |  |

### Create Admin URL
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-admin-url` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SeatUserId | string | yes |  |

### Create Agent Cruise Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-agent-cruise-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Name | string | yes |  |
| Agent | string | yes |  |
| ConcurrencyNumber | integer | yes |  |
| StartTime | integer | yes |  |
| EndTime | integer | yes |  |
| Callees | array | no |  |
| Callers | array | no |  |
| CallOrder | integer | no |  |
| UUI | string | no |  |

### Create Auto Callout Task
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-auto-callout-task` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| NotBefore | integer | yes |  |
| Callees | array | yes |  |
| Callers | array | yes |  |
| IvrId | integer | no |  |
| Name | string | no |  |
| Description | string | no |  |
| NotAfter | integer | no |  |
| Tries | integer | no |  |
| Variables | array | no |  |
| UUI | string | no |  |
| CalleeAttributes | array | no |  |
| TimeZone | string | no |  |
| AvailableTime | array | no |  |
| AIAgentId | integer | no |  |
| RetryInterval | integer | no |  |
| MaxRingTimeoutSecond | integer | no |  |
| RetryHangupTypes | array | no |  |
| RetryTags | array | no |  |
| AvailableWorkTimeConfig | array | no |  |
| TriggerStrategy | array | no |  |
| ConcurrencyLimit | integer | no |  |

### Create CCCSkill Group
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-cccskill-group` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SkillGroupName | string | yes |  |
| SkillGroupType | integer | yes |  |
| MaxConcurrency | integer | no |  |

### Create Call Out Session
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-call-out-session` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| UserId | string | yes |  |
| Callee | string | yes |  |
| Caller | string | no |  |
| Callers | array | no |  |
| IsForceUseMobile | boolean | no |  |
| UUI | string | no |  |

### Create Carrier Privilege Number Applicant
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-carrier-privilege-number-applicant` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Callers | array | yes |  |
| Callees | array | yes |  |
| Description | string | no |  |

### Create Company Apply
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-company-apply` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| CompanyInfo | object | yes |  |

### Create Extension
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-extension` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| ExtensionId | string | yes |  |
| ExtensionName | string | yes |  |
| SkillGroupIds | array | no |  |
| Relation | string | no |  |

### Create IVRSession
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-ivrsession` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Callee | string | yes |  |
| IVRId | integer | yes |  |
| Callers | array | no |  |
| Variables | array | no |  |
| UUI | string | no |  |
| MaxRingTimeoutSecond | integer | no |  |

### Create Own Number Apply
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-own-number-apply` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SipTrunkId | integer | yes |  |
| DetailList | array | yes |  |
| Prefix | string | no |  |
| MobileNddPrefix | string | no |  |
| LocalNumberTrimAC | boolean | no |  |
| CalleeFormatPassthrough | boolean | no |  |
| CallerFormatPassthrough | boolean | no |  |
| InternationalNumberPrefix | string | no |  |

### Create Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Name | string | yes |  |
| Callees | array | yes |  |
| Callers | array | yes |  |
| CallOrder | integer | yes |  |
| SkillGroupId | integer | yes |  |
| Priority | integer | yes |  |
| ExpectedAbandonRate | integer | yes |  |
| RetryInterval | integer | yes |  |
| StartTime | integer | yes |  |
| EndTime | integer | yes |  |
| IVRId | integer | no |  |
| RetryTimes | integer | no |  |
| Variables | array | no |  |
| UUI | string | no |  |
| CalleeAttributes | array | no |  |
| TimeZone | string | no |  |
| AvailableTime | array | no |  |

### Create SDKLogin Token
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-sdklogin-token` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SeatUserId | string | yes |  |
| OnlyOnce | boolean | no |  |

### Create Staff
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-staff` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Staffs | array | yes |  |
| SendPassword | boolean | no |  |

### Create User Sig
`POST https://apizie.tech/v1/cloud:tencent-ccc/create-user-sig` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Uid | string | yes |  |
| ClientData | string | yes |  |
| ExpiredTime | integer | yes |  |

### Delete CCCSkill Group
`POST https://apizie.tech/v1/cloud:tencent-ccc/delete-cccskill-group` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SkillGroupId | integer | yes |  |

### Delete Extension
`POST https://apizie.tech/v1/cloud:tencent-ccc/delete-extension` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| ExtensionId | string | yes |  |

### Delete Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/delete-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Delete Staff
`POST https://apizie.tech/v1/cloud:tencent-ccc/delete-staff` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StaffList | array | yes |  |

### Describe AIAgent Info List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-aiagent-info-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |

### Describe AIAnalysis Result
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-aianalysis-result` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |
| StartTime | integer | yes |  |
| EndTime | integer | yes |  |

### Describe AICall Extract Result
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-aicall-extract-result` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |
| StartTime | integer | yes |  |
| EndTime | integer | yes |  |

### Describe AICall Interaction Records
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-aicall-interaction-records` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |

### Describe AILatency
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-ailatency` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |
| StartTime | integer | yes |  |
| EndTime | integer | yes |  |

### Describe Active Carrier Privilege Number
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-active-carrier-privilege-number` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageNumber | integer | no |  |
| PageSize | integer | no |  |
| Filters | array | no |  |

### Describe Agent Cruise Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-agent-cruise-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Describe Auto Callout Task
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-auto-callout-task` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| TaskId | integer | yes |  |

### Describe Auto Callout Tasks
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-auto-callout-tasks` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |

### Describe CCCBuy Info List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-cccbuy-info-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppIds | array | no |  |

### Describe Call In Metrics
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-call-in-metrics` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| EnabledSkillGroup | boolean | no |  |
| EnabledNumber | boolean | no |  |
| GroupIdList | array | no |  |

### Describe Carrier Privilege Number Applicants
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-carrier-privilege-number-applicants` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageNumber | integer | no |  |
| PageSize | integer | no |  |
| Filters | array | no |  |

### Describe Chat Messages
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-chat-messages` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Limit | integer | no |  |
| Offset | integer | no |  |
| Order | integer | no |  |
| SessionId | string | no |  |

### Describe Company List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-company-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |
| CompanyName | array | no |  |
| State | array | no |  |
| ApplyID | array | no |  |

### Describe Extension
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-extension` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| ExtensionId | string | yes |  |

### Describe Extensions
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-extensions` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageNumber | integer | yes |  |
| ExtensionIds | array | no |  |
| PageSize | integer | no |  |
| FuzzingKeyWord | string | no |  |
| IsNeedStatus | boolean | no |  |

### Describe Flash SMSList
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-flash-smslist` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StartTimestamp | integer | yes |  |
| EndTimestamp | integer | yes |  |
| DeliveryNumber | string | no |  |
| ServingNumber | string | no |  |
| SessionId | string | no |  |
| DeliveryStatus | integer | no |  |
| PageSize | integer | no |  |
| PageNumber | integer | no |  |

### Describe IMCdr List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-imcdr-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StartTimestamp | integer | yes |  |
| EndTimestamp | integer | yes |  |
| Limit | integer | no |  |
| Offset | integer | no |  |
| Type | integer | no |  |

### Describe IMCdrs
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-imcdrs` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| StartTimestamp | integer | yes |  |
| EndTimestamp | integer | yes |  |
| SdkAppId | integer | no |  |
| Limit | integer | no |  |
| Offset | integer | no |  |
| Type | integer | no |  |

### Describe Ivr Audio List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-ivr-audio-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |
| CustomFileName | array | no |  |
| AudioFileName | array | no |  |
| FileId | array | no |  |

### Describe Numbers
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-numbers` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageNumber | integer | no |  |
| PageSize | integer | no |  |

### Describe PSTNActive Session List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-pstnactive-session-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Offset | integer | yes |  |
| Limit | integer | yes |  |

### Describe Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Describe Predictive Dialing Campaigns
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-predictive-dialing-campaigns` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |
| Name | string | no |  |
| SkillGroupId | integer | no |  |
| CampaignId | integer | no |  |

### Describe Predictive Dialing Sessions
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-predictive-dialing-sessions` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |

### Describe Protected Tel Cdr
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-protected-tel-cdr` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| StartTimeStamp | integer | yes |  |
| EndTimeStamp | integer | yes |  |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |

### Describe Session Detail
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-session-detail` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |
| StartTimestamp | integer | yes |  |
| EndTimestamp | integer | yes |  |

### Describe Skill Group Info List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-skill-group-info-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |
| SkillGroupId | integer | no |  |
| ModifiedTime | integer | no |  |
| SkillGroupName | string | no |  |

### Describe Staff Info List
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-staff-info-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |
| StaffMail | string | no |  |
| ModifiedTime | integer | no |  |
| SkillGroupId | integer | no |  |

### Describe Staff Status History
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-staff-status-history` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StaffUserId | string | yes |  |
| StartTimestamp | integer | yes |  |
| EndTimestamp | integer | yes |  |
| Cursor | string | no |  |
| PageSize | integer | no |  |

### Describe Staff Status Metrics
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-staff-status-metrics` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StaffList | array | no |  |
| GroupIdList | array | no |  |
| StatusList | array | no |  |

### Describe Tel Call Info
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-tel-call-info` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| StartTimeStamp | integer | yes |  |
| EndTimeStamp | integer | yes |  |
| SdkAppIdList | array | yes |  |

### Describe Tel Cdr
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-tel-cdr` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| StartTimeStamp | integer | yes |  |
| EndTimeStamp | integer | yes |  |
| SdkAppId | integer | yes |  |
| PageSize | integer | yes |  |
| PageNumber | integer | yes |  |
| Phones | array | no |  |
| SessionIds | array | no |  |

### Describe Tel Record Asr
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-tel-record-asr` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |

### Describe Tel Session
`POST https://apizie.tech/v1/cloud:tencent-ccc/describe-tel-session` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |

### Disable CCCPhone Number
`POST https://apizie.tech/v1/cloud:tencent-ccc/disable-cccphone-number` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| PhoneNumbers | array | yes |  |
| Disabled | integer | yes |  |
| SdkAppId | integer | no |  |

### Force Member Offline
`POST https://apizie.tech/v1/cloud:tencent-ccc/force-member-offline` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| UserId | string | yes |  |

### Hang Up Call
`POST https://apizie.tech/v1/cloud:tencent-ccc/hang-up-call` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |

### Modify Company Apply
`POST https://apizie.tech/v1/cloud:tencent-ccc/modify-company-apply` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| ApplyId | integer | yes |  |
| CompanyInfo | object | yes |  |

### Modify Extension
`POST https://apizie.tech/v1/cloud:tencent-ccc/modify-extension` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| ExtensionId | string | yes |  |
| ExtensionName | string | no |  |
| SkillGroupIds | array | no |  |
| Relation | string | no |  |

### Modify Own Number Apply
`POST https://apizie.tech/v1/cloud:tencent-ccc/modify-own-number-apply` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| DetailList | array | yes |  |
| ApplyId | integer | no |  |
| Prefix | string | no |  |
| MobileNddPrefix | string | no |  |
| LocalNumberTrimAC | boolean | no |  |
| CalleeFormatPassthrough | boolean | no |  |
| CallerFormatPassthrough | boolean | no |  |
| InternationalNumberPrefix | string | no |  |

### Modify Staff
`POST https://apizie.tech/v1/cloud:tencent-ccc/modify-staff` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Email | string | yes |  |
| Name | string | no |  |
| Phone | string | no |  |
| Nick | string | no |  |
| StaffNo | string | no |  |
| SkillGroupIds | array | no |  |
| UseMobileCallOut | boolean | no |  |
| UseMobileAccept | integer | no |  |
| ExtensionNumber | string | no |  |
| ForwardingConfig | object | no |  |

### Modify Staff Password
`POST https://apizie.tech/v1/cloud:tencent-ccc/modify-staff-password` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Email | string | yes |  |
| Password | string | yes |  |

### Pause Auto Callout Task
`POST https://apizie.tech/v1/cloud:tencent-ccc/pause-auto-callout-task` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| TaskId | integer | yes |  |
| SdkAppId | integer | yes |  |

### Pause Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/pause-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Play Sound Call
`POST https://apizie.tech/v1/cloud:tencent-ccc/play-sound-call` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |
| FileId | integer | no |  |
| PlayTimes | integer | no |  |

### Reset Extension Password
`POST https://apizie.tech/v1/cloud:tencent-ccc/reset-extension-password` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| ExtensionId | string | yes |  |

### Restore Member Online
`POST https://apizie.tech/v1/cloud:tencent-ccc/restore-member-online` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| UserId | string | yes |  |

### Resume Auto Callout Task
`POST https://apizie.tech/v1/cloud:tencent-ccc/resume-auto-callout-task` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| TaskId | integer | yes |  |
| SdkAppId | integer | yes |  |

### Resume Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/resume-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |

### Set Staff Status
`POST https://apizie.tech/v1/cloud:tencent-ccc/set-staff-status` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StaffStatusList | array | yes |  |

### Stop Auto Callout Task
`POST https://apizie.tech/v1/cloud:tencent-ccc/stop-auto-callout-task` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| TaskId | integer | yes |  |

### Transfer To Manual
`POST https://apizie.tech/v1/cloud:tencent-ccc/transfer-to-manual` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SessionId | string | yes |  |
| SkillGroupId | integer | yes |  |

### Unbind Number Call Out Skill Group
`POST https://apizie.tech/v1/cloud:tencent-ccc/unbind-number-call-out-skill-group` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| Number | string | yes |  |
| SkillGroupIds | array | yes |  |

### Unbind Staff Skill Group List
`POST https://apizie.tech/v1/cloud:tencent-ccc/unbind-staff-skill-group-list` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| StaffEmail | string | yes |  |
| SkillGroupList | array | yes |  |

### Update CCCSkill Group
`POST https://apizie.tech/v1/cloud:tencent-ccc/update-cccskill-group` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| SkillGroupID | integer | yes |  |
| SkillGroupName | string | no |  |
| MaxConcurrency | integer | no |  |
| RingAll | boolean | no |  |

### Update Predictive Dialing Campaign
`POST https://apizie.tech/v1/cloud:tencent-ccc/update-predictive-dialing-campaign` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| CampaignId | integer | yes |  |
| Name | string | yes |  |
| Callees | array | yes |  |
| Callers | array | yes |  |
| CallOrder | integer | yes |  |
| SkillGroupId | integer | yes |  |
| Priority | integer | yes |  |
| ExpectedAbandonRate | integer | yes |  |
| RetryInterval | integer | yes |  |
| StartTime | integer | yes |  |
| EndTime | integer | yes |  |
| IVRId | integer | no |  |
| RetryTimes | integer | no |  |
| Variables | array | no |  |
| UUI | string | no |  |
| CalleeAttributes | array | no |  |

### Upload Ivr Audio
`POST https://apizie.tech/v1/cloud:tencent-ccc/upload-ivr-audio` (byok)

| Parameter | Type | Required | Description |
|---|---|---|---|
| X-TC-Region | string | no | Region for regional products, for example ap-singapore, ap-guangzhou, na-siliconvalley |
| SdkAppId | integer | yes |  |
| AudioList | array | yes |  |

## Example
```
curl "https://apizie.tech/v1/cloud:tencent-ccc/abort-agent-cruise-dialing-campaign" \
  -H "x-api-key: $APIZIE_KEY" \
  -H "x-upstream-key: $PROVIDER_KEY"
```

## FAQ

### How do I call the Tencent Cloud Cloud Contact Center API?
Create a free Apizie key, then send POST https://apizie.tech/v1/cloud:tencent-ccc/abort-agent-cruise-dialing-campaign with the header x-api-key. Every endpoint returns { project, data, timestamp }.

### Is the Tencent Cloud Cloud Contact Center API free on Apizie?
Yes. The Free plan includes 1,000 requests a month at 100 requests a minute, no credit card. Tencent Cloud Cloud Contact Center itself also needs your own key from tencentcloudapi.com.

### Can AI agents use the Tencent Cloud Cloud Contact Center API?
Yes. Add the Apizie MCP server (https://apizie.tech/mcp) to Claude, ChatGPT, Cursor or VS Code, then ask in plain language. The agent calls run_scraper with project key cloud:tencent-ccc.

### What is the status of the Tencent Cloud Cloud Contact Center API?
Needs your own provider key (bring your own key)